Note: The job is a remote job and is open to candidates in USA. Dice is seeking a dedicated Network Access Engineer to support the deployment and stabilization of cutting-edge Distributed Access Architecture (DAA) systems. This role offers a unique opportunity to ensure seamless service delivery and customer satisfaction in a fast-paced, dynamic environment.
Responsibilities
- Play a critical role in supporting post-deployment DAA system cutovers, ensuring network stability and reliability
- Collaborate closely with infrastructure, service operations, and field teams to troubleshoot node, DOCSIS, and video service issues arising after customer migrations
- Provide real-time operational support and technical guidance to field personnel, assisting with complex problem resolution
- Identify recurring technical issues, document incidents, and work with engineering teams to implement long-term corrective actions
- Maintain clear, consistent communication across shifts to ensure seamless handoffs, effective knowledge sharing, and smooth operations
- Contribute to continuous improvement efforts through detailed documentation and analysis of troubleshooting efforts and resolutions
Skills
- Strong critical thinking, problem-solving, and organizational skills with a process-oriented mindset
- Excellent written and verbal communication skills in English
- Proficiency with network monitoring tools, troubleshooting software, and general computer literacy
- Experience with device configuration, network troubleshooting, and operational support within Video or DOCSIS environments
- Knowledge of video transport, encryption, conditional access systems, and network core concepts
- Ability to make sound technical decisions under pressure and adapt to evolving priorities
- Experience with CMTS/DOCSIS operations is preferred but not mandatory
- Understanding of analog transmission lines, fiber optics, and electronic theory
- Familiarity with DOCSIS modulation profiles, provisioning components such as TFTP, TOD, and CM files
- Awareness of DOCSIS standards, CCAP, and access network platforms
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