Note: The job is a remote job and is open to candidates in USA. H&R Block is a leader in the tax industry, committed to providing help and inspiring confidence in their clients and communities. The Operations Administrative Assistant will provide essential administrative and operational support across districts to ensure efficient office operations and assist with various tasks including hiring support and vendor coordination.
Responsibilities
- Provide administrative and operational support to one or more districts
- Support the DOC as directed
- Assist with day-to-day operations to ensure offices run efficiently
- Provide hiring support using internal applicant tracking and hiring systems
- Assist with onboarding and employment-related administrative tasks
- Support tax office associates with administrative requirements
- Partner with office(s) responding to inquiries related to supplies, facilities, or operational support
- Monitor supply inventory and place orders to meet office and district needs
- Research and resolve issues independently when possible; escalate concerns to appropriate leadership when needed
- Coordinate vendors for local facility and maintenance requests
- Review and verify invoices for accuracy
- Prepare invoices and expense documentation for approval using approved payment tools and systems
- Maintain working knowledge of Microsoft Teams and Microsoft Office applications, including CoPilot
- Use internal systems and virtual tools to manage tasks, records, and communications
- Attend training sessions related to systems, compliance, and job performance
- Assist with special projects, local initiatives, and other duties as assigned by DOC
Skills
- High school diploma or equivalent
- Ability to communicate clearly and maintain composure, using effective customer service techniques with clients who may be under stress
- Ability to concentrate and work effectively in a fast-paced, high-volume environment
- Ability to interact effectively with all levels of the company
- Ability to work independently with minimal supervision
- Previous customer service experience
- Demonstrated decision making, analytical, and problem-solving skills
- Demonstrated organization, prioritization, and project coordination skills
- Excellent verbal, written, and interpersonal communication skills
- Experience with or ability to learn Microsoft operating systems, networking concepts, computers, software applications, and remote tools
- Experience working within Windows environments
- 1-3 years administrative experience
Benefits
- Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage
- Can participate in the H&R Block Retirement Savings Plan (401(k) Plan)
- The Employee Assistance Program
- (virtual) fitness center programs
- The associate discount program
- Are automatically enrolled in Business Travel Accident Insurance
- Receive Associate Tax Prep benefit
Company Overview