Note: The job is a remote job and is open to candidates in USA. Game Plan Tech is a company dedicated to empowering public sector organizations with best-in-class Google solutions. The Operations & Systems Analyst role is a high-impact individual contributor position responsible for managing internal tools, ensuring data accuracy, maintaining the company knowledge base, and delivering actionable reports and dashboards to support leadership decision-making.
Responsibilities
- Own, maintain, and optimize the company's core internal platforms including the Applicant Tracking System, ERP, and intranet/knowledge base
- Serve as the internal point of contact and subject matter expert for each platform, including managing user access, configurations, and vendor relationships
- Identify integration opportunities and workflow improvements across tools to reduce manual work and improve data flow
- Evaluate and onboard new tools as the company's operational needs evolve
- Establish and maintain data verification and quality control processes across internal systems
- Conduct regular audits of records, project data, contract information, and recruiting pipelines to ensure accuracy
- Develop and enforce data entry standards and SOPs to minimize errors at the source
- Partner with Finance, HR, and Program Management to resolve data discrepancies quickly
- Build and maintain a structured, navigable collaboration workspace that serves as the company's single source of truth
- Design and manage templates for recurring company processes including onboarding, project kickoffs, SOPs, and meeting notes
- Ensure company information in the Intranet is current, accurate, and consistently organized
- Train and support staff on effective usage
- Build and maintain operational dashboards that surface key metrics across recruiting, staffing, project performance, and financials
- Generate recurring and ad hoc reports for leadership
- Translate raw operational data into clear, actionable insights
- Support the CEO and department heads with data-driven analysis for strategic decisions
Skills
- 3+ years of experience in a business operations, systems administration, or data analyst role
- Hands-on experience with Unanet or a comparable government contracting ERP system
- Proficiency with template building, database design, and workspace organization
- Experience with work management platforms (Airtable, Monday.com, etc.)
- Strong data analysis skills with demonstrated ability to build dashboards and reports
- High attention to detail and a track record of maintaining data accuracy across complex systems
- Excellent written and verbal communication skills; able to document processes clearly
- U.S. Citizenship required
- Experience working in a federal government contracting environment (SDVOSB, WOSB, or similar)
- Familiarity with DCAA compliance requirements and how they affect timekeeping and ERP configuration
- Experience with Power BI, Tableau, or similar business intelligence tools
- Background in revenue operations (RevOps) or business systems analysis
- Experience supporting or scaling a high-growth company (startup to growth stage)
- Public Trust clearance or prior ability to obtain
Company Overview