Note: The job is a remote job and is open to candidates in USA. M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. The role of Part-Time Account Manager involves onboarding new clients, ensuring they achieve strong outcomes on the platform, and supporting the commercial team during the early growth phase.
Responsibilities
- Lead onboarding of new clients onto the Messly platform
- Deliver training sessions to recruiters, managers and leadership teams
- Develop onboarding materials, playbooks and training collateral
- Ensure new clients reach 'time-to-value' quickly and adopt Messly best practices
- Act as the primary day-to-day contact for US clients
- Run monthly and quarterly business reviews with client teams
- Review client data and platform usage to identify trends and improvement opportunities, and provide structured feedback to product and leadership teams
- Coach clients on how to increase ROI from Messly
- Help prioritize product improvements based on US client needs
- Remove or manage underperforming users from the platform where appropriate
- Maintain strong long-term relationships with key stakeholders
- Support the sales process by creating proposals and client-specific collateral, and supporting product demos where required
- Identify upsell and expansion opportunities within existing accounts
- Collaborate closely with the Messly leadership team on US go-to-market execution
- Provide support to doctors using the platform where needed
- Help ensure a smooth two-sided marketplace experience
- Work closely with Messly operations and customer support
Skills
- 5+ years' experience in recruitment or healthcare staffing
- Experience managing client relationships and driving customer success outcomes
- Strong presentation and training skills
- Experience analysing data and translating insights into client recommendations
- Experience supporting commercial or sales processes
- Strong communication and stakeholder management skills
- Highly organised and self-directed
- Comfortable working remotely in a fast-moving environment
- Commercially minded and proactive
- Strong problem-solving and analytical skills
- Willingness to travel when required
Company Overview
M3 USA believes in growth, for our company and for the people who drive it's success. It was founded in 2003, and is headquartered in Tokyo, Tokyo, JPN, with a workforce of 201-500 employees. Its website is https://www.m3.com/.