Note: The job is a remote job and is open to candidates in USA. Titan Technologies is hiring multiple bilingual (English/Spanish) Customer Service Representative positions, based in Houston, Texas, supporting the United States Citizen and Immigration Services (USCIS). The role involves fielding sensitive calls from applicants regarding their immigration status and requires strong customer service skills and a commitment to excellence.
Responsibilities
- Resolve high volumes of calls and tickets using prepared scripts and an extensive knowledge library
- Gather and verify applicant data while documenting every interaction with high detail
- Maintain a courteous demeanor with teammates and callers, including customers in crisis or with difficult situations
- Access the USCIS network 15 minutes before your published shift to ensure full coverage during hours of operation
Skills
- US Citizenship and the ability to pass Federal government suitability screenings to obtain a Personal Identity Verification (PIV) card
- High School Diploma/GED and at least 6 months of customer service experience
- Full bilingual proficiency (Spanish/English) in both verbal and written communication
- Advanced proficiency in Microsoft Windows, Microsoft Outlook, and Google Chrome
- Ability to successfully pass a level 2 government background investigation and drug screen
Company Overview
Titan Technologies specializes in transformative information technology solutions and services. It was founded in 2016, and is headquartered in Destin, Florida, USA, with a workforce of 501-1000 employees. Its website is https://titantechnologies.com.