Note: The job is a remote job and is open to candidates in USA. Fetch is a venture-backed company redefining multifamily living through innovative services. They are hiring for a Partner Support Specialist to assist 1099 Service Partners with onboarding, account management, and real-time support while ensuring a positive experience for service partners.
Responsibilities
- Assist 1099 service partners with onboarding and account management
- Monitor service dashboards and proactively reach out for real-time support
- Respond to delivery partner inquiries on Gladly via phone, e-mail, and text
- Cross-reference internal data to make decisions on 1099 account status
- Relay operational issues with local warehouse teams and operations managers
- Troubleshoot technical problems and deliver clear outcomes and solutions
- Prioritize tasks in a fast-paced and high pressure environment
- Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole
- Communicate with a professional and friendly tone
Skills
- Demonstrate empathy, patience, and the ability to take initiative on doing the right thing for the service partner
- Strong critical thinking skills to resolve potentially difficult situations
- Strong analytical, listening, writing, and oral skills in English
- Ability to learn web-based user support applications quickly
- Dependable and punctual with time management skills
- Flexible schedule, willing to work weekends
- High level of comfort and familiarity with smartphone applications (iOS and Android)
- Undergraduate or equivalent degree preferred
- Spanish/Bilingual is a plus
Benefits
- Health Benefits That Matter – Medical, Dental, and Vision coverage to keep you feeling your best
- Financial Support – 401(k) options plus AD&D, Short-Term, and Long-Term Disability coverage
- Paid Time Off (PTO) – Earn time off as you work, giving you paid time to rest, recharge, and take care of what matters most
Company Overview
Fetch makes apartment package delivery convenient, reliable, and enjoyable for residents and onsite teams. To date, Fetch Package Inc. It was founded in 2016, and is headquartered in Austin, Texas, USA, with a workforce of 201-500 employees. Its website is http://www.fetchpackage.com.