[Remote] Patient Access Coordinator

Note: The job is a remote job and is open to candidates in USA. Smarter Technologies is a company known for its positive work environment and support for employee growth. They are seeking a Patient Access Coordinator to handle high-volume inbound calls, schedule patient appointments, and provide support to patients over the phone.

Responsibilities

• Answer a high volume of calls a day using a multi-line phone. (75+ calls/shift - Non-stop Calls)
• Schedule appointments for multiple clinical sites according to client-specific protocols
• Gather & input patient demographic and insurance information into the practice management system
• Report complex clinical issues to the appropriate supervisor/client partner
• Document call activity, outcomes, and other notes as needed in the client system
• Work collaboratively with colleagues to meet the goals and objectives of the department
• Assist callers and navigate them to the appropriate resources
• Must meet attendance and performance standards

Skills

• Customer/patient service skills
• Experience handling a high volume of inbound calls
• Excellent communication skills over the phone
• Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)
• 1+ Year(s) of experience with HIPAA and patient privacy requirements
• 2+ Years of experience with medical terminology, EHR systems, and insurance processes
• 2+ Years of experience in healthcare customer service or clinical support environments
• 2+ Years of experience working in a call center
• EPIC System
• Ability to multi-task in a fast-paced environment with a high degree of attention to detail

Benefits

• 14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work)
• Paid Federal Holidays
• Bonus Program (up to $500/month)
• Life Insurance and Long term disability insurance are provided at no cost
• A few different Health Insurance plan options
• 401k plan matching (5%)

Company Overview