Note: The job is a remote job and is open to candidates in USA. Imagine Pediatrics is a tech-enabled, pediatrician-led medical group focused on enhancing care for children with special health care needs. The Patient Engagement Associate will be responsible for telephonic outreach to prospective members, assisting them with enrollment and app setup, while effectively communicating services and meeting engagement targets.
Responsibilities
- Utilize telephonic outreach and engagement strategies to contact families and walk them through the process of successfully downloading the Imagine app and scheduling an enrollment visit
- Effectively communicate Imagine services and overcome parent/family objections
- Represent Imagine Pediatrics to parents and families of medically complex children
- In coordination with Local Outreach Team, support telephonic outreach to non-engaged and engaged patients
- Leverage reporting and dashboards to prioritize telephonic outreach to prospective members
- Successfully meet and/or exceed engagement monthly targets
Skills
- High School diploma or equivalent required
- Minimum of one (1) year of experience working in an outreach, customer service, or call center environment where an outbound communication role was primarily performed
- Bilingual Spanish required
Benefits
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA; Company-funded HSA
- 401(k) with 4% match, vested 100% from day one
- Employer-paid short and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO + 10 Company Holidays & 2 Floating Holidays
- Paid new parent leave
- Additional benefits to be detailed in offer
Company Overview
Imagine Pediatrics is a virtual healthcare service for children with complex medical conditions. It was founded in 2022, and is headquartered in Nashville, Tennessee, USA, with a workforce of 51-200 employees. Its website is https://www.imaginepediatrics.org.