This is a remote position.
About Us:
We partner with U.S.-based law firms to connect them with skilled international professionals for long-term, remote opportunities. We are currently seeking an experienced Personal Injury Trainer / Supervisor to join our team. This position is open exclusively to candidates located outside of the United States.
This is a leadership role responsible for training, coaching, and overseeing a team of intake specialists and case managers supporting U.S.-based personal injury law firms. The ideal candidate has extensive personal injury experience, strong leadership skills, and a passion for developing high-performing teams.
Responsibilities:
• Train new hires on personal injury processes, case intake procedures, client communication standards, and company workflows.
• Develop and maintain training materials, SOPs, scripts, and performance guidelines.
• Monitor team performance, call quality, and case handling to ensure consistency, accuracy, and compliance.
• Provide ongoing coaching, feedback, and performance evaluations to team members.
• Identify training needs and implement strategies to improve productivity, quality, and conversion rates.
• Work closely with management to improve processes and optimize team performance.
• Assist with onboarding and continuous development of intake specialists and case managers.
• Answer questions and provide support to team members regarding personal injury procedures and best practices.
• Track key performance metrics and report on team progress and development.
• Foster a positive, accountable, and results-driven team culture.
Requirements:
• Must be located outside of the United States (international candidates only).
• Minimum of 2 years of personal injury experience in intake, case management, legal support, or a related role.
• Previous experience training, coaching, supervising, or managing a team.
• Strong understanding of personal injury workflows, client intake procedures, and case management processes.
• Excellent communication, leadership, and interpersonal skills.
• Ability to motivate, develop, and manage a remote team.
• Highly organized with strong attention to detail.
• Comfortable working in a fast-paced, performance-driven environment.
• Proficiency with Microsoft Office, Google Workspace, and CRM/case management software.
• Reliable internet connection and dedicated remote work environment.
Preferred Qualifications:
• Experience working with U.S.-based personal injury law firms.
• Bilingual English and Spanish.
• Experience creating training materials and performance improvement programs.
• Familiarity with legal CRM and case management systems.
Work Schedule:
• Full-time position.
• Must be able to work U.S. business hours (Mountain Standard Time).
What We Offer:
• Fully remote position.
• Competitive compensation based on experience.
• Opportunity for growth within a rapidly expanding organization.
• Collaborative and supportive team environment.
• The opportunity to lead and develop teams supporting U.S.-based personal injury law firms.