Note: The job is a remote job and is open to candidates in USA. RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. The Global Mobility Operations Specialist (Tier II) serves as a key escalation point for employee and vendor inquiries related to global mobility cases, ensuring alignment with policies and processes while supporting a global workforce of over 1,000 active assignees.
Responsibilities
- Provides operational support that strengthens the Global Mobility delivery model, ensuring alignment with policy, processes, business controls, and service level agreements (SLAs)
- Helps to implement and maintain internal processes for all global assignments and collaborates with Enterprise Services and COE teams to enhance procedures supporting international assignees
- Support a global workforce of 1,000+ active assignees and ~200 pending, rotational, or repatriating cases; may also support domestic relocation processes
- Serve as a subject matter champion across all relocation and deployment types
- Receive, track, and resolve employee and business escalations or special requests
- Manage and resolve vendor escalations related to individual employee cases
- Collaborate with Business Units and Enterprise Services partners on internal assignment-related process requirements and escalations (e.g., medical clearance, travel & expense)
- Coordinate with ES and COE teams to update or implement employee-facing mobility processes
- Manage employee-initiated exception requests, including documentation and approval workflows
- Support complex employee populations worldwide, including unique programs and contracts
- Partner with third‑party vendors to ensure alignment with employee and business mobility processes and requirements
Skills
- Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience
- Prior experience in HRIS systems, Excel, and Microsoft Office applications
- Minimum 4 years of Global Mobility experience
- Domestic and Non-Domestic Global Mobility process experience
- Strong problem‑solving abilities
- High attention to detail
- Strong business acumen
- Exceptional customer service orientation
- Clear and effective verbal and written communication skills
- Results‑driven with a bias for action
- Experience supporting projects and operational enhancements
- Familiarity with RTX projects, programs, and systems
Benefits
- Compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs
- Parental (including paternal) leave
- Flexible work schedules
- Achievement awards
- Educational assistance
- Child/adult backup care
- Medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays
- Annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement
Company Overview
RTX operates as an aerospace and defense company as it solves the hardest problems in aerospace and defense. It was founded in 2020, and is headquartered in Arlington, Virginia, USA, with a workforce of 10001+ employees. Its website is http://rtx.com/.