Note: The job is a remote job and is open to candidates in USA. Entelligence is seeking a Prisma Access Engineer to support their Customer’s clients. The role involves providing technical support, managing support cases, and participating in technical discussions to enhance cybersecurity and product quality.
Responsibilities
- Provide Technical Support to customers and partners
- Provide configurations, troubleshooting, and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc
Skills
- Hands-on experience with Prisma Access deployment
- Application Performance Monitoring expertise – Response time metrics, Application identification
- Packet capture analysis / fault isolation and remediation
- In-depth knowledge and deployment experience of Remote Access technologies
- Network Security experience (IPS/IDS, ZBFW, NGFW)
- In-depth IP Routing protocol expertise (BGP, OSPF, EIGRP)
- Implementation of Legacy WAN solutions (MPLS, Leased Line, Frame Relay, Satellite, Internet VPN, ECMP, DMVPN)
- Desire to learn on your feet and thrive on the bleeding edge of networking
Benefits
- Competitive base salary
- Medical, dental, vision and life insurance
- Vacation, sick time and paid holidays
- Matching 401(k) program
Company Overview
Entelligence helps the world’s technology leaders quickly deliver their most advanced cloud solutions to their most important customers. It was founded in 1997, and is headquartered in Houston, Texas, USA, with a workforce of 201-500 employees. Its website is https://entelligence.com/.Company H1B Sponsorship
Entelligence has a track record of offering H1B sponsorships, with 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.