Note: The job is a remote job and is open to candidates in USA. NMI is a company that empowers partners with innovative payment solutions. The Product Data Analyst role involves leading data collection and analysis to inform product strategy, collaborating with various teams to drive data-driven decisions, and ensuring data integrity throughout the product lifecycle.
Responsibilities
- Responsible for leading the collection, analysis, and interpretation of data to drive product strategy, adoption and execution for the payment gateway
- Create and own data roadmaps to increase product performance transparency for product stakeholders
- Manage data analytics dashboards to track KPIs and deliver clear, actionable insights to product managers
- Monitor data accuracy, and support proactive investigation
- Support ad-hoc reporting framework where product managers can gather and analyze relevant data including customer/CAM surveys, product usage statistics, and market research
- Conduct opportunity sizing analyses, develop forecasting models, and present data-driven insights to influence strategic decision-making
- Collaborate with Engineering and Data Insights to design, build and document an analytics framework for product experimentation, A/B testing and advanced modeling to support long-term product performance
- Analyze large transaction datasets to uncover trends & opportunities across channels and payment methods (card, ACH, P2P)
- Help product managers define, track, review, and respond to relevant KPI metrics by establishing monthly, quarterly and yearly cadence of facilitated exploration and analysis
- Respond to performance inquiries from partners, support, engineering, support and product -communicate breakages and help drive resolution
- Monitor transaction data integrity throughout the lifecycle, investigating incidents and anomalies
- Work with product engineering to define how and what data points to collect from products. Partner across value streams to validate accuracy of financial data and drive
- Clearly communicate data-driven findings to stakeholders on a monthly, quarterly and yearly cadence. Establish and inspect quarterly OKR’s to measure efficacy of growth initiatives
- Contribute to data discipline across product by promoting an analytical approach, leveraging data-led experimentation for data-informed execution
- Identify inefficient operational processes and automate to reduce manual requirements
- Partner across teams to ensure financial reporting accuracy. Facilitate ledger and ACH reconciliation by identifying discrepancies, and optimizing settlement processes both internally and with partners
- Stay up-to-date on data science and contribute to the data analytics guild across NMI
Skills
- Bachelor's degree in a related field and/or 3+ years experience in a technical financial services role involving data analysis and interpretation
- Passion for data-driven decision making and drive to dig into our data, spot trends & anomalies
- Strong analytical skills with attention to detail for investigation and identification of issues within complex financial systems
- Track record of proactive issue-response and initiative progression including activation across value streams
- Strong written communication, verbal communication, and business acumen for effectively collaborating across technical and non-technical stakeholder groups
- Independent work ethic and ability to thrive in a fast-paced, agile product environment
- Experience documenting SOPs detailing data ingestion, processing, and reporting for constructed frameworks and ancillary tools
- Interest in data science and establishing data discipline across product teams
- Excellence in conceptual thinking and analytical problem solving
- Proficiency with data visualization tools (Tableau, PowerBI) and Excel/GoogleSheets
- Experience building data pipelines (ELT) ...via Fivetran, BigQuery and dbt or similar tooling
Benefits
- Competitive compensation
- Flex PTO Policy
- Health, Dental and Vision Insurance
- Life, ADD, Short-term and Long-term Disability insurance
- 401k matching up to 4% after two months of service
- Flexible Spending Account
- 13 Paid Holidays
- Bonusly colleague reward
- Employee referral program
- Paid Parental Leave
Company Overview
NMI is powering the next generation of embedded payments with its modular payment acceptance platform and industry-leading gateway. It was founded in 1998, and is headquartered in Schaumburg, Illinois, US, with a workforce of 201-500 employees. Its website is http://www.nmi.com.