Note: The job is a remote job and is open to candidates in USA. Scalence L.L.C. is seeking a Project Coordinator/Specialist to support the Social team at DoorDash. The role involves moderating video submissions, managing creator relationships, and ensuring quality assurance in content while maintaining timely communication with program participants.
Responsibilities
- Application Review: Review applicant profiles and portfolios to ensure alignment with DoorDash’s brand voice and community standards
- Creator Relations & Support: Serve as the primary point of contact for program participants, managing the team inbox to provide timely, professional correspondence regarding onboarding, technical support, and program updates
- Content Quality Assurance: Moderate video submissions, assessing content against community guidelines and quality benchmarks
- Strategic Sourcing: Conduct targeted lead generation to identify high-potential creators, building robust pipelines that support the expansion of the social commerce ecosystem
- Team Feedback: Document trends and potential issues encountered in the above processes and partner with the team to create solutions for improvement
- Content Savvy: Basic familiarity with short-form video platforms and what makes a video "high-quality" or "engaging" to a modern audience
Skills
- High School Diploma or equivalent; Bachelor's Degree preferred
- 1-3 years' experience in customer relationship management, social media management, or content moderation preferred
- Must be comfortable using Google Sheets, Slack, and Gmail
- Strong communication skills and ability to ask questions clearly and concisely
- Possess a high-level of focus and attention to detail
- Comfortable with potentially repetitive tasks while constantly raising the bar of quality of output
- Able to work across multiple tasks while meeting deadlines and quality standards
- Interest and excitement about food and/or content creation is a plus
- The team works east coast hours
Company Overview
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience. It was founded in undefined, and is headquartered in Morristown, New Jersey, US, with a workforce of 501-1000 employees. Its website is https://www.scalence.com/.