Note: The job is a remote job and is open to candidates in USA. IFS is a billion-dollar revenue company with a commitment to innovation and sustainability. The Project Delivery Manager will lead customer implementations of Softeon's supply chain solutions, acting as a trusted advisor and ensuring successful project outcomes through strong leadership and operational knowledge.
Responsibilities
- Lead delivery of full lifecycle implementations, ensuring alignment with defined scope, timelines, and business requirements
- Analyze customer operations and guide solution design using Softeon’s methodology to align business requirements with system capabilities
- Act as a primary client-facing leader, providing consultative guidance on warehouse operations, process improvements, and solution adoption
- Collaborate with Customer Project Managers and cross-functional teams to plan, assign, and manage project tasks and deliverables
- Oversee system configuration, testing strategy, and validation across Softeon solutions (WMS, WES, and related applications)
- Lead customer workshops, design sessions, and operational discussions to drive optimal solution outcomes
- Guide development of test strategies and support customers in creating and executing test scenarios aligned with real-world operations
- Ensure effective deployment planning, including release management, change control, and readiness assessments
- Monitor project progress, risks, and dependencies, and proactively address issues to maintain delivery momentum
- Coordinate training strategies, including train-the-trainer programs and end-user readiness
- Provide high-level solution estimates and support scope evaluation for enhancements or changes
- Serve as a mentor to team members, supporting skill development and fostering growth within the Solution Delivery organization
- Collaborate with product and engineering teams to provide feedback and drive continuous improvement of Softeon’s solutions
Skills
- Bachelor's degree in Industrial Engineering, Supply Chain, Computer Science, MIS, or related field
- 6–8+ years of experience in WMS or supply chain software implementation and delivery
- Strong knowledge of warehouse operations and distribution processes, including receiving, putaway, replenishment, picking, packing, shipping, and inventory control
- Demonstrated experience leading complex software implementation projects and cross-functional teams
- Deep understanding of supply chain execution systems, including WMS, WES, and warehouse automation integrations
- Experience translating business requirements into solution design and system configuration strategies
- Strong understanding of system integrations (ERP, TMS, OMS) and data formats (EDI, XML, APIs)
- Proven ability to manage multiple priorities, meet deadlines, and deliver high-quality results
- Excellent problem-solving skills with the ability to anticipate and resolve issues proactively
- Strong communication and stakeholder management skills, including the ability to present complex concepts clearly
- Ability to lead meetings, facilitate workshops, and drive decision-making with internal and external stakeholders
- Ability to work both independently and collaboratively in a fast-paced environment
- Ability to travel for client engagements as needed, up to 50%
- US Citizenship or eligibility to work in the United States
Benefits
- Bonus
- Flexible paid time off, including sick and holiday
- Medical, dental, & vision insurance
- 401K with Company contribution
- Flexible spending accounts
- Life insurance and disability benefits
- Tuition assistance
- Community involvement and volunteering events
Company Overview