Note: The job is a remote job and is open to candidates in USA. Insurance Office of America is seeking a Rating & Marketing Support professional to join their Shared Services team. This role is responsible for providing high-quality rating and marketing support to agents and account teams across IOA locations, requiring a service-oriented and technically proficient candidate with a commercial lines background.
Responsibilities
- Deliver rating and marketing support to agents and account teams across IOA locations
- Provide quotes and bind new business and endorsements through multiple carriers
- Build and maintain strong relationships with carrier underwriters through frequent and professional communication
- Stay informed on changes in carrier appetite, coverage options, billing procedures, and system enhancements
- Research and apply marketing solutions tailored to client and carrier needs
- Assist internal teams with coverage, documentation, and procedures to ensure accurate business placement
- Accurately rate new business, remarket renewal accounts, and process endorsements
- Maintain working knowledge of proposal formats and expectations
- Create and implement procedures to enhance rating and marketing efficiency
- Identify and act on opportunities to support business growth
- Track individual productivity, quality, and service standards, and take corrective action when needed
- Provide back-up support to teammates to ensure consistent service excellence
- Participate in training, mentoring, and ongoing development opportunities
- Continuously improve professional skills through internal and external learning
- Demonstrate integrity and leadership
Skills
- Previous commercial lines experience
- Previous commercial rating experience
- License highly preferred
- Excellent organization, multi-tasking, delegation, and decision-making skills
- Outstanding customer service and communication abilities
- Ability to manage high volumes of work with accuracy
- Proficiency with PC and Microsoft suite of applications
- High School diploma
Benefits
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
Company Overview
Insurance Office of America is a full-service insurance agency. It was founded in 1988, and is headquartered in Longwood, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://www.ioausa.com.