Note: The job is a remote job and is open to candidates in USA. Defense Unicorns is a company that delivers mission value by streamlining software delivery for its customers. They are seeking a Release Readiness Engineer / Technical Writer to develop and maintain operator and administrator documentation for UDS capabilities, ensuring that Warfighters and system administrators have clear guidance for installation, operation, and troubleshooting.
Responsibilities
- Plan, author, and maintain installation guides, admin/operator guides, troubleshooting/runbooks, and release notes (as needed) aligned to product releases and operational needs
- Plan, author, and maintain Warfighter focused end user guides
- Installation & deployment documentation: Create step-by-step install/configuration guides for product components and integrations (including prerequisites, expected outputs, verification steps, and safe rollback guidance)
- Administration & Day-2 operations: Document operational workflows: upgrades, configuration changes, health checks, resource considerations, and common operational failure modes in constrained/mission environments
- Troubleshooting & runbooks: Build and curate troubleshooting-by-symptom runbooks (diagnosis steps, likely causes, resolution paths, and prevention guidance)
- Aid development of training modules and job aids for user personas
- Operate in a Git-based doc workflow (issues/PRs/reviews), establish templates,, and improve/maintain documentation
- Information architecture & discoverability: Organize technical documentation so it’s easy to navigate and avoids duplication across products
Skills
- U.S. Citizenship is required
- 4+ years writing technical documentation for software platforms (DevSecOps, infrastructure, Kubernetes-adjacent systems strongly preferred)
- Demonstrated experience producing installation guides
- Demonstrated experience producing administrator/operator manuals
- Demonstrated experience producing troubleshooting guides and runbooks
- Comfortable documenting complex workflows; able to interpret design docs and technical specs and convert them into guidance
- Strong collaboration skills with engineering and delivery teams; able to drive clarity, obtain technical decisions, and keep docs aligned with shipped behavior
- Proficiency with Git-based documentation workflows and modern docs toolchains (Markdown, static-site docs frameworks, review cycles, issue tracking)
- Experience working in environments with higher operational rigor (airgapped, disconnected/limited connectivity, regulated or government contexts) preferred
Benefits
- Medical/Dental/Vision
- Premiums are 100% Company Paid
- Health Savings Account
- Life Insurance
- Disability Insurance
- 401k Retirement Plan
- Company Stock Options
- Home Office Budget
- We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s
- Paid Parental Leave
- Reimbursement for approved trainings/subscriptions
- Conferences (travel, lodging, and fees)
Company Overview
Defense Unicorns is a software startup that provides open-source software and AI capabilities for national security systems. It was founded in 2021, and is headquartered in Colorado Springs, Colorado, USA, with a workforce of 51-200 employees. Its website is https://www.defenseunicorns.com.