PRIMARY RESPONSIBILITY
The primary responsibility of a Remote Registered Pharmacy Technician is to ensure customer satisfaction by accurately assisting the Pharmacist on duty in the technical and production aspects of prescription processing, including preparation, counting, packaging, labeling, and other functions permitted under statute, while ensuring accuracy, safety, and regulatory compliance. This position supports all KTA Pharmacy locations by providing remote assistance as permitted by Hawaii law and KTA policy, and may serve as an extension of on-site pharmacy staff to provide seamless remote support. A Remote Registered Pharmacy Technician increases customer loyalty by assisting all customers with courteous, pleasant, patient service and treatment.
ESSENTIAL DUTIES
You MUST perform the following duties regularly and up to company standards, under the supervision of a licensed pharmacist:
- Promptly, courteously and efficiently greet, thank, offer assistance, and meet the needs of all customers.
- Remotely receive, enter, and process prescription information into the pharmacy system.
- Assist with third-party billing, third-party billing, claim adjudication, and resolution of rejections at all pharmacy locations remotely.
- Conduct remote stock checks at other pharmacy locations as needed, to support medication availability.
- Perform all other remote pharmacy support duties as allowed by Hawaii law and KTA policy to ensure smooth operations across all pharmacy locations.
- Assist pharmacists with workflow management and prescription organization.
- Ensure compliance with state and federal pharmacy laws, policies, and procedures.
- Maintain compliance with all pharmacy procedures, including safe and secure medication handling and accurate recordkeeping.
- Answer incoming phone calls and direct calls appropriately.
- Perform clerical and administrative tasks as assigned.
NON-ESSENTIAL JOB DUTIES
In order to provide the best possible service to our customers and pharmacy locations, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a senior clerk, supervisor, director or designated person-in-charge.
- Provide remote assistance in processing invoices, documentation, and prescription filing as applicable.
- Serve as an on-site relief pharmacy technician at any KTA Pharmacy location when additional staffing coverage is needed (e.g. vacation, illness, or peak business periods).
- Assist with training and mentoring Pharmacy Assistants as appropriate.
- Operate the cash register / POS system to charge and collect payment.
- File prescriptions and maintain organized records.
- Order merchandise as needed.
- Receive, verify, and invoice merchandise from vendors.
- Inventory merchandise – process returns, check for outdated items, etc.
- When required, work on-site as a relief pharmacy technician at any KTA Pharmacy location to cover staffing needs or emergencies. A company vehicle will not be provided.
- Receive, enter, and process prescription information into the pharmacy system.
- Retrieve proper drugs from the shelves.
- Type, bill, count, measure and package prescriptions.
- Charge and collect payment from customer using cash register/computer.
- Properly price, rotate and stock merchandise in the correct locations in the pharmacy.
- Perform other duties as required or assigned.
CUSTOMER SERVICE EXPECTATIONS
All associates are required to provide our customers with “World Class Service” with a local touch.
- GREET all customers (be friendly, smile and make face-to-face eye contact).
- HELP all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered and store hours; offer alternatives if a product is out of stock; take the customer to the product, etc.).
- Personalize the customer’s shopping experience (make small talk, offer meal suggestions, explain current store promotions, etc.).
- THANK all customers (show appreciation and offer a parting comment).
WORKING CONDITIONS
- Continuously work indoors where it is clean, air-conditioned (sometimes cold), and adequately lighted environment.
- Occasionally need to travel and work at other locations.
WORK HOURS
- Generally, be available for work 7 days a week and holidays, between 6:00 am and 8:00 pm.
EQUIPMENT USE
- Frequently use a telephone to communicate with fellow store associates, customers, sales representatives, other health care providers and insurance companies; use pens, pencils, calculator, photo-copier, fax machine, scanner and other “office” equipment to process customer’s prescriptions and invoices; use a computer and keyboard to enter and retrieve date, process prescriptions, type reports and documents, send and receive emails, do research or look up claim information; operate a computer/cash register (POS system) when charging and collecting payment from customers.
- Occasionally use a spatula, counting tray and “robot” or other automatic pill counter to count and fill customer’s prescriptions; box cutters, ladders, stock wagons and hand trucks to stock and retrieve merchandise and supplies; operate a freight elevator, paper cutter and other office equipment.
- Seldom need to operate a company vehicle.
MENTAL, PHYSICAL AND COMMUNICATION DEMANDS
- MENTAL – Continuously exercise discretion and thoughtful judgment; pay attention to detail and be alert; remain cool, calm and relaxed in stressful situations. Frequently interact with internal and external customers (co-workers, other health care providers, insurance representatives and vendors) in a friendly and professional manner; be able to assist customers in finding solutions to their questions. Occasionally examine safety related issues and take appropriate action to ensure the safety of self, customers and co-workers.
- PHYSICAL – Continuously need to stand and walk throughout the entire shift; use hands and fingers to open and close medication stock containers and vials, and type on the computer; have corrected vision when verifying prescription and customer information. Occasionally stoop, bend, squat, kneel, crouch, reach, climb ladders and step-stools, when performing all job duties. Seldom lift and carry up to 50 lbs. when performing job duties; sit for periods up to 2 hours and use peripheral vision when operating company owned vehicles.
- COMMUNICATION – Continuously need to communicate effectively with internal and external customers, co-workers, other health care providers and management in a timely and professional manner; be honest and forthright in all written and oral communications. Frequently need to write in a coherent and legible manner when communicating and interacting with customers, co-workers and management; read and understand prescriptions, emails, communication logs or other printed communications; understand and follow-through on instructions left by co-workers; communicate verbally with customers to meet their needs; talk on the telephone to call other stores for information, answer incoming calls, transfer calls to another department, respond to Cashiers’ pages, use the PA system, and troubleshoot insurance problems. Occasionally need to read Owners manuals, instruction books, etc. Seldom need to contact and talk to vendors.