Note: The job is a remote job and is open to candidates in USA. CLEAResult is leading the transition to a sustainable and carbon-neutral energy-efficient future. They are seeking a Bilingual Energy Efficiency Customer Support Specialist to assist utility customers in making their homes more energy efficient through inbound customer interactions and support across various programs.
Responsibilities
- Support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates
- Handle inbound or outbound voice calls
- Navigate a script expertly
- Support customers and tech inquiries
- Maintain a committed schedule with set lunches and breaks
- Balance customer support while navigating multiple platforms simultaneously
Skills
- High School Diploma or GED (required)
- Bilingual in English and Spanish (required)
- Ability to type 35+ WPM
- No attendance or punctuality concerns
- Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
- Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
- Sales-oriented with a focus on customer service satisfaction
- "How can I help you?" attitude
- Call Center experience in an inbound/outbound sales environment preferred
Benefits
- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time: giving back to our communities is important to us
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to on-demand training courses to advance further in your career
- We provide a laptop, software, and all necessary equipment
- $65 / month internet stipend
Company Overview
CLEAResult is an innovative thinker in energy management and delivers the insight and technology to unleash the value of energy. It was founded in 2003, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://www.clearesult.com.