Note: The job is a remote job and is open to candidates in USA. TeamHealth is a leading provider in the healthcare industry, seeking motivated individuals to join their National Patient Service Center as Customer Service Representatives. This role involves assisting patients with billing and insurance inquiries, ensuring a compassionate and professional service experience.
Responsibilities
- Provide excellent customer service by phone, assisting patients with billing and insurance questions
- Research and resolve patient account issues
- Update insurance information and rebill claims as necessary
- Generate and send itemized statements or courtesy claims
- Set up and manage patient payment plans
- Accurately document all patient interactions
- Maintain professionalism and empathy in all communications
- Perform other related administrative duties as assigned
Skills
- High school diploma or GED
- Strong verbal communication and listening skills
- Ability to multitask: listen, speak, and type simultaneously
- Comfortable using Microsoft Windows and computer-based systems
- Previous customer service, call center, retail, or hospitality experience is a plus
Benefits
- $750 Sign-On Bonus + Quarterly Incentives
- 4-week paid remote
- Training hours: 8 AM to 5 PM EST, Monday through Friday
- Work from home
- Company-provided equipment for remote
- Flexible Scheduling – Full-time and part-time options available
- 401(k) Retirement Plan with discretionary company match (Available to full-time and part-time employees)
- Paid Time Off (PTO) + 8 Paid Holidays (Full-Time only)
- Comprehensive Wellness Programs – Support for your physical, emotional, financial, and social well-being
- Ongoing Training & Professional Development
- Health Benefits (Full-Time): Medical, Dental, Vision, Life Insurance, HSA/FSA options
Company Overview
Team Health is a healthcare organization providing administrative support and management. It was founded in 1979, and is headquartered in Knoxville, Tennessee, USA, with a workforce of 10001+ employees. Its website is https://www.teamhealth.com/?r=1.