Note: The job is a remote job and is open to candidates in USA. PatientNow is a company focused on enhancing beauty and wellness through innovative software and consulting solutions. The Revenue Operations Manager will be responsible for designing and scaling systems and processes to improve pipeline performance, retention, and revenue expansion, while collaborating with various teams to drive operational efficiency.
Responsibilities
- Design and improve Sales and Customer Success processes to increase pipeline velocity, conversion rates, and net revenue retention
- Build and manage automation across the GTM tech stack to improve efficiency and scalability
- Own non-Salesforce GTM systems such as Proshort, GoodWork, and Hex, ensuring strong data quality and usability
- Partner with Marketing, Sales, and Customer Success leaders to define KPIs, reporting, and dashboards
- Develop and manage quotas, compensation plans, and commission structures aligned to business goals
- Design and maintain territory and segmentation models across the full customer lifecycle
- Identify gaps and inefficiencies in the funnel and implement solutions to improve performance
- Improve pipeline generation and acceleration through better lead routing, scoring, and follow-up processes
- Analyze data to provide insights and recommendations on growth, retention, and expansion opportunities
- Collaborate with Product, Engineering, Finance, and GTM teams to align systems, data, and processes
Skills
- 5 to 8+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or similar roles in a B2B SaaS environment
- Proven experience building and scaling GTM processes, systems, and automation
- Strong experience with CRM platforms and GTM tools, Salesforce preferred
- Experience designing quotas, compensation plans, and territory models
- Strong understanding of the full customer lifecycle including pipeline, retention, and expansion
- Strong analytical skills with experience building reports, dashboards, and actionable insights
- Experience with automation tools and workflow design
- Ability to operate both strategically and hands-on
- Strong cross-functional collaboration skills across Marketing, Sales, Success, Finance, and Product
- Experience in healthcare SaaS, aesthetics, or vertical SaaS is a plus
Company Overview