Note: The job is a remote job and is open to candidates in USA. Sriven Systems Inc. is seeking a Salesforce Business Analyst to align technology solutions with business strategies. The role involves gathering requirements, translating them into user stories, and managing complex business processes while serving as a liaison between business and IT.
Responsibilities
- Works with key stakeholders within all business functions to align technology solutions with business strategies
- Gathers requirements from business units and translate raw requirements into user stories, develop/maintain end to end business processes flows and story maps
- Prepare use case scenarios and wireframes for enhanced UX
- Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities
- Supports one or more highly complex business processes
- Works on multiple projects as a project team member
- Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs
- Facilitate alignment between Business, IT, and Executive leadership
- Manage competing priorities and drive consensus across merging organizations
- Communicate progress, risks, and decisions clearly to both technical and non-technical stakeholders
- Work closely with Admins, Developers, Architects, and PMs to ensure requirements are implemented correctly
- Support UAT planning, test case creation, and execution
- Validate that delivered functionality meets business needs and acceptance criteria
- Provide training materials, documentation, and change management support
- Integrating Salesforce Sales Cloud with other tools and applications that include but not limited to : Backoffice Integrations, Looker for reporting, Eloqua/Marketo, Definitive apps, MDM, Outlook Integrations, Sales Territory management and Maps
- Deliverables includes Current-state documentation (process maps, system inventory, data model comparison),Future-state process designs, Requirements documentation (user stories, acceptance criteria, functional specs),Data mapping & field rationalization matrix, Security model alignment documentation, Integration impact assessment, UAT test scripts & execution support, Training materials & change management documentation, Cutover readiness checklist
Skills
- Works with key stakeholders within all business functions to align technology solutions with business strategies
- Gathers requirements from business units and translate raw requirements into user stories, develop/maintain end to end business processes flows and story maps
- Prepare use case scenarios and wireframes for enhanced UX
- Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities
- Supports one or more highly complex business processes
- Works on multiple projects as a project team member
- Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs
- Facilitate alignment between Business, IT, and Executive leadership
- Manage competing priorities and drive consensus across merging organizations
- Communicate progress, risks, and decisions clearly to both technical and non-technical stakeholders
- Work closely with Admins, Developers, Architects, and PMs to ensure requirements are implemented correctly
- Support UAT planning, test case creation, and execution
- Validate that delivered functionality meets business needs and acceptance criteria
- Provide training materials, documentation, and change management support
- Integrating Salesforce Sales Cloud with other tools and applications that include but not limited to: Backoffice Integrations, Looker for reporting, Eloqua/Marketo, Definitive apps, MDM, Outlook Integrations, Sales Territory management and Maps
- Deliverables includes Current-state documentation (process maps, system inventory, data model comparison), Future-state process designs, Requirements documentation (user stories, acceptance criteria, functional specs), Data mapping & field rationalization matrix, Security model alignment documentation, Integration impact assessment, UAT test scripts & execution support, Training materials & change management documentation, Cutover readiness checklist
- Advanced Salesforce Business Analysis & Org Consolidation Expertise
- Deep experience in Salesforce Sales Cloud, including data model, security model, and automation (Flows, Apex, validation rules)
- Proven ability to merge multiple Salesforce orgs into one unified instance
- Strong skills in data migration, deduplication, and master data management
- Ability to rationalize conflicting processes, fields, and integrations
- Ability to bridge business, IT, and executive teams
- Skilled at facilitating alignment, driving consensus, and managing competing priorities
- Clear communication of requirements, risks, and decisions to both technical and non-technical audiences
- Experience acting as the primary liaison between business and technical teams
- Expertise in translating business needs into user stories & acceptance criteria, process maps & story maps, use cases and wireframes
- Ability to design current-state and future-state processes and identify improvement opportunities
- Strong involvement in UAT planning, validation, and documentation
Benefits
Company Overview
Sriven Systems is an information technology company providing application development and maintenance services. It was founded in 1999, and is headquartered in Southlake, Texas, USA, with a workforce of 201-500 employees. Its website is http://srivensys.com.