Note: The job is a remote job and is open to candidates in USA. NeuraFlash, Part of Accenture is redefining the future of business through AI and innovative technologies. As a Salesforce User Experience Designer, you will create compelling interactive experiences and deliver business value by collaborating with the Digital Experience team to enhance customer satisfaction.
Responsibilities
- Design functionality that ties into Salesforce and AWS platforms, including Experience Cloud, Agentforce, Amazon Connect and more
- Lead client requirement gathering and design sessions
- Help business and technology stakeholders see end-to-end experiences for customers and internal end users
- Establish the content, strategies, personas, and user journeys for automated solutions
- Generate sitemaps, wireframes, and visual designs to map out experiences for web, bot, and console experiences
- Learn to build and configure Salesforce and AWS solutions (Experience Cloud, Agentforce, etc.)
- Work with developers and QA testers throughout the project lifecycle
- Show the impact of design decisions and tie business value back to success criteria through storytelling
- Contribute to and maintain design systems across platforms
Skills
- User experience and user interaction work experience
- Experience doing design consulting with external stakeholders
- Ability to build and maintain a design system
- Comfortable using tools like Figma, Sketch, InVision, Visio, and Lucidchart
- Willing and able learner of new technologies (e.g., Salesforce, AWS)
- Degree in design, user experience, human computer interaction, communication, or a related discipline
- Experience using detailed mockups and prototypes to aid in visual problem solving and client communication
- Experience designing conversational flows for text based bots (e.g., web, in-app, Facebook Messenger, etc.)
- Knowledge of user experience research methods or usability testing techniques
- Knowledge of Salesforce Experience Cloud and Service Cloud
Benefits
- Remote & In-Person work options
- Travel commitment of up to 25% for certain roles
- Flexible work schedule with culture of trust and understanding
- Collaboration with open feedback and executive town halls
- Frequent team celebrations and social events
Company Overview