Note: The job is a remote job and is open to candidates in USA. TransUnion is a company focused on creating a positive impact within communities and customers. They are seeking a Senior Advisor for Market Development in the Public Sector Contact Center, responsible for building and scaling TransUnion’s presence within government contact center environments, particularly for civilian Federal agencies.
Responsibilities
- Define and execute market development strategy for Public Sector contact center solutions, focused on Federal, State, and Local civilian agencies
- Identify and prioritize market opportunities and use cases that seed and shape sales pipeline
- Partner with Sales to inform market penetration and go-to-market strategy, supporting revenue growth through enablement and strategic guidance
- Inform product and solution optimization by translating agency needs, operational realities, and fraud risk patterns into market requirements and solution business cases
- Support annual strategic planning and 3-Year Plan (3YP) development for the Public Sector Contact Center segment
- Represent TransUnion at industry conferences, events, and public forums, communicating market insights and TransUnion’s value proposition
- Develop market-facing thought leadership, positioning materials, and GTM assets in collaboration with Marketing and internal stakeholders
- Work cross-functionally with Sales, Marketing, Solutions, Government Affairs, Research, and Consulting to drive consistent market execution
Skills
- 8+ years of experience in market development, strategic engagement, program leadership, or business development within Federal and/or State & Local government markets, particularly civilian agencies. This experience is critical to navigating government buying environments, agency missions, and operational constraints
- Demonstrated understanding of government contact center operations, including how identity risk and fraud manifest in telephonic and citizen-facing workflows
- Prior experience working within a government agency, with a government contractor or consultancy, or with a technology provider selling into the public sector
- Strong consultative, client-facing presence with the ability to influence without authority across internal and external partners
- Bachelor's degree in Business, Marketing, Economics, or a related field required (or equivalent experience); Master's degree preferred
- Working knowledge of contact center technologies and workflows, including telephony-based customer engagement models
- Understanding of fraud mitigation and identity risk concepts as they apply to call center and citizen-services environments
- Ability to translate technical and operational concepts into market requirements, GTM strategy, and business cases
- Experience supporting go-to-market strategy or sales enablement rather than direct selling
- Exposure to public sector fraud, identity, benefits administration, or citizen services programs (e.g., SSA, VA, HHS)
- Background in telecom, contact center, CX, identity, or fraud technology ecosystems
- Prior involvement in thought leadership, conference speaking, or industry working groups
Benefits
- Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
- Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
- Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.
- Company‑paid basic life and AD&D
- Optional voluntary life and AD&D for you and your family
- Short‑ and long‑term disability
- Opt into a legal plan, pet insurance, and travel accident coverage
- Adoption assistance and fertility planning coverage
- Caregiver support
- Access Dependent Care FSA for possibility of an employer match
- A complimentary Care@Work membership
- Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return
- 401(k) with employer match
- Employee Stock Purchase Plan (ESPP)
- Financial wellness resources
- Career coaching
- Optional long‑term care insurance
- Tuition reimbursement
- Flexible time off for exempt employees or paid time off for nonexempt employees
- Up to 12 paid holidays per year
- Commuter benefits
- Employee discounts
- Charitable gift matching
- Paid volunteer time off
- Corporate volunteer events that make it easy to give back
- Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness
Company Overview
TransUnion provides total credit protection all in one place from credit alerts, credit reports and credit scores. It was founded in 1968, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.transunion.com.