Note: The job is a remote job and is open to candidates in USA. Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. The Senior Analyst, Client Insights will play a key role in using data to protect and empower merchant partners, impacting sales and retention through analytics and reporting.
Responsibilities
- Serve as the analytical bridge between Sales and prospective/existing merchants, translating data and analysis into business cases, pricing models, and compelling financial narratives for prospects
- Partner with Merchant Success to build analyses that demonstrate ROI, justify expansion, and support renewal conversations
- Interact with merchants and potential merchants to understand reporting needs, designing and delivering dashboards and performance reports
- Analyze product data and work with the product and engineering teams to drive product improvements and help build the product roadmap
- Partner cross-functionally with the Risk and Data (RAD) team to help inform new fraud analysis and translate that analysis into easy-to-understand reporting and products; stay current on model and product changes, and translate those changes into merchant-facing insights
Skills
- 4-7 years of experience in a business analytics, business intelligence, or TAM role
- Understanding of consumer brands, ecommerce, and important metrics and benchmarks in the industry; ideally you have used data and analysis to drive business decisions at an ecommerce company / consumer brand
- Experience working cross-functionally to drive business and product improvement
- Experience with SQL — you're comfortable querying large datasets, writing clean, efficient code, and understanding optimal data modeling
- Experience with Snowflake
- Familiarity with Tableau
- Understanding of how to use AI to drive process improvement and drive efficiency across the organization
- Strong communication skills — you can explain data clearly to both technical and non-technical audiences
- A self-starter mindset: you ask good questions, dig into problems independently, and know when to loop others in
Benefits
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
Company Overview
Company H1B Sponsorship