Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are seeking an experienced commercial attorney to support the company’s sales and commercial operations by drafting, reviewing, and negotiating complex commercial agreements.
Responsibilities
- Draft, review, and negotiate a broad range of commercial agreements, including master services, data processing, partner and reseller, business associate, vendor, end user license, confidentiality, and service level agreements
- Prime complex legal transactions with a variety of customers and partners of different scales and sizes, across verticals such as retail, insurance, finance, and healthcare
- Advise internal stakeholders on liability, AI and data use, data privacy, cybersecurity, and regulatory compliance considerations within commercial agreements
- Partner closely with Sales, Operations, Product, Compliance, Procurement, and Finance teams to successfully close customer and partner transactions
- Identify legal risks and provide balanced, pragmatic solutions that support business objectives while managing legal risk in a high-pressure, high-growth environment
- Assist in the development, maintenance, and continuous improvement of contract templates, negotiation playbooks, frequently asked questions, and scalable legal processes that improve efficiency and accelerate deal velocity
Skills
- Juris Doctor (JD) from an accredited law school
- Active membership in good standing with at least one U.S. state bar
- Between seven and twelve years of combined of law firm and in-house legal department experience
- Four or more years of in-house experience drafting and negotiating complex agreements in a high pressure technology sales environment
- Significant experience with negotiating SaaS, cloud, and other technology agreements
- Experience addressing issues in telecommunications, data privacy, AI, cybersecurity, and regulatory compliance
- Experience managing multiple projects and negotiations simultaneously in a fast-paced demanding environment
- Strong commercial judgment and ability to balance legal risk with business objectives
- Experience supporting product teams with AI-enabled and data-driven technology products, features, and use
- Familiarity with data privacy and regulatory frameworks relevant to enterprise SaaS platforms, including HIPAA, GDPR, SOC 2, and U.S. privacy laws (e.g., CCPA/CPRA)
- Working knowledge of standard business processes for cloud companies, including go-to-market strategy, customer experience management, and finance processes
- Proficiency improving contract lifecycle management and legal operations within high-growth technology companies
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
- Generous employee stock purchase plan
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave
- Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Company Overview
Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions. It was founded in 2001, and is headquartered in San Ramon, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.five9.com.