Note: The job is a remote job and is open to candidates in USA. Loop is a domain-specific AI company specialized in logistics and the physical economy. As a Senior CSM at Loop, you will own a portfolio of strategic global customers, focusing on retention, expansion, and delivering measurable ROI across their supply chains.
Responsibilities
- Own a portfolio of enterprise and global accounts, managing complex orgs and stakeholders
- Drive renewals and expansion, including identifying, building, and closing upsell opportunities in partnership with Sales
- Build relationships with senior stakeholders (Director → C-suite) and act as a strategic advisor
- Lead Executive Business Reviews (EBRs) focused on ROI, insights, and clear recommendations
- Translate data into actionable insights that drive cost savings and operational improvements
- Partner cross-functionally with Product, Engineering, Ops, and Sales to deliver customer outcomes
- Advocate for customers and influence product direction based on enterprise needs
- Proactively identify risks, gaps, and opportunities across accounts and drive action
Skills
- 6+ years of relevant Customer Success, Account Management, or similar roles (logistics/supply chain, B2B SaaS, or payments preferred)
- Proven track record owning renewals and driving expansion (clear examples required)
- Experience managing enterprise and/or global accounts with complex stakeholders
- Strong executive presence and ability to influence senior leaders
- Highly autonomous — able to prioritize, problem-solve, and drive outcomes independently
- Analytical and data-driven, with the ability to translate insights into business value
- Excellent communication skills — clear, concise, and executive-ready
- Bias for action and comfort operating in ambiguity
Benefits
- Premium Medical, Dental, and Vision Insurance plans, premiums are covered 100% for you
- 401k plan
- Unlimited PTO
- Generous professional development budget to feed your curiosity
- Physical and Mental fitness subsidies for yoga, meditation, gym, etc
Company Overview
Loop provides a platform that manages logistics and supply chain data through automation and analytics tools. It was founded in 2021, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://loop.com.