Note: The job is a remote job and is open to candidates in USA. Sherwin-Williams is seeking a highly analytical and technically skilled Senior Digital Analytics Customer Experience (CX) Engineer to join their Global Digital Analytics Customer Experience team. This role is responsible for designing, implementing, and optimizing digital data collection strategies to enhance customer experiences and drive business growth.
Responsibilities
- Partner with digital analysts and IT to enable insights generation for marketing, product, and digital teams through reliable, well‑structured data and tagging strategies (Adobe Analytics, Adobe Customer Journey Analytics, Google Analytics)
- Partner closely with development teams, conduct thorough QA and user acceptance testing (UAT) for analytics tags, data layer updates, and new digital customer experiences
- Lead digital tagging strategy, implementation, and validation using enterprise tag management systems (e.g., Adobe Tags, Google Tag Manager)
- Own and evolve the Solution Design Reference (SDR) documentation, ensuring alignment with business requirements and best‑practice analytics architecture
- Provide technical guidance on digital data layer design, event tracking, custom dimensions/variables, and tagging governance
- Support A/B and multivariate testing with Adobe Target by establishing proper tagging, data validation, and measurement frameworks
- Build audience segments for digital marketing activation and personalization in Adobe or other digital platforms
- Connect digital platforms and data by designing and maintaining scalable, automated data pipelines from digital marketing, analytics, and business intelligence platforms (e.g., Tableau)
- Champion enterprise data governance and quality standards across digital analytics platforms
- Identify data gaps, inconsistencies, and duplication; drive improvements to increase data completeness, accuracy, and scalability
- Maintain and enhance naming conventions, taxonomies, standards, and data dictionaries for analytics assets
- Contribute to data hygiene routines including anomaly detection, validation processes, and automated quality checks
- Serve as a trusted technical advisor to marketing, ecommerce, digital products, and IT teams
- Communicate complex data concepts and implementation details to both technical and non‑technical audiences with clarity
- Provide mentorship and guidance to junior analysts and engineers, fostering growth and knowledge sharing across the team
Skills
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a bachelor's degree or higher
- Have at least two (2) years of experience in leadership role(s), supervising others or leading teams
- Must have five (5) years of experience in digital analytics engineering, analytics implementation, web measurement, or marketing data engineering roles
- Must have strong hands-on expertise with digital analytics platforms such as Adobe Analytics, Adobe Customer Journey Analytics, or Google Analytics 4
- Must have advanced proficiency with tag management systems (Adobe Tags, Google Tag Manager)
- Must have experience designing and managing data layers, SDRs, and tagging governance frameworks
- Must be proficient in SQL for data extraction, transformation, and automation
- Must understand A/B testing platforms and experimentation (e.g., Adobe Target)
- Have a bachelor's degree or higher in Business, Marketing, Analytics, Data Science, Statistics, Mathematics, or Computer Science
- Be familiar with cloud and data engineering environments such as Snowflake or Databricks
- Have experience with Tableau, Power BI, or other BI platforms
Benefits
- Relocation Package: Yes, Within Company Policy
- This role is approved for remote work.
- Life … with rewards, benefits and the flexibility to enhance your health and well-being
- Career … with opportunities to learn, develop new skills and grow your contribution
- Connection … with an inclusive team and commitment to our own and broader communities
- A general description of benefits offered can be found at
Company Overview