Note: The job is a remote job and is open to candidates in USA. Shutterfly is a company dedicated to making life’s experiences unforgettable through self-expression. They are seeking a Senior Director of Engineering to lead AI-driven personalized commerce, overseeing engineering strategy and execution across various platform teams, and enhancing customer interactions through innovative technology solutions.
Responsibilities
- Define and evolve the long-term technical strategy and architectural roadmap for Shutterfly’s Photos Platform, AI, Personalization, Marketing engineering and Identity platforms ensuring security, scalability, and extensibility are built in by design
- Develop a collaborative and inclusive high-performance team that fosters a culture of ownership, experimentation and innovation to prioritize the things that will have the biggest impact on both users and the businesses and deliver working solutions for our customers
- Responsible for delivering on AI-driven business KPIs including personalization lift, conversion improvement, engagement growth, automated product creation adoption, and marketing performance optimization
- Define and execute the AI platform strategy including model lifecycle management, experimentation frameworks, model observability, and responsible AI practices
- Lead development of scalable AI systems for photos, generative content creation, and real-time personalization across web, mobile, and marketing channels
- Establish rigorous experimentation and evaluation frameworks to validate AI-driven customer experiences and optimize for measurable business impact
- Build reusable AI and data platform capabilities including feature stores, training pipelines, and model monitoring systems to support multiple consumer-facing applications
- Drive adoption of AI-enabled development practices and automation to increase engineering productivity and accelerate innovation
- Own end-to-end engineering delivery of platform capabilities by partnering with product, UX, and business leaders. Represent the technology function in C-suite discussions to align priorities and outcomes
- Provide architectural leadership and technical oversight across platform teams to ensure scalable, resilient, and high-performance systems and drive execution from product vision through delivery
- Measure success through customer experience improvements, platform reliability (SLOs), delivery velocity, cost efficiency, and AI-enabled productivity gains
Skills
- 15+ years in engineering leadership with a track record of building and leading high-performing global engineering organizations
- 5+ years leading engineering teams that build and operate AI/ML systems in production, including experience with model training, deployment, evaluation, and monitoring at scale
- Experience building personalization, recommendation, ranking, or generative AI systems in consumer-facing applications
- Proven experience architecting and delivering highly available, scalable, and low-latency systems for high-traffic applications
- Demonstrated success leading end-to-end engineering delivery of large-scale systems across distributed teams
- Strong technical expertise across architecture, system design, cloud infrastructure (AWS or equivalent), and modern development practices
- Familiarity with modern MLOps practices, experimentation platforms, and large-scale data processing systems
- Experience defining and implementing AI and automation strategies that drive measurable business and productivity outcomes
- Deep understanding of secure software development lifecycle (SDL), Shift-Left principles, and vulnerability management
- Exceptional communication and collaboration skills with the ability to influence at all levels — from engineers to executives
- Strong business and product orientation, with the ability to balance innovation, execution, and operational rigor
- Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field; advanced technical degree preferred
Benefits
- This position may be eligible for a bonus incentive, health benefits, a 401K program, and other employee perks.
- More details about our company benefits can be found at https://shutterflyinc.com/benefits/.
- This opportunity can be remote, but candidates must reside in a state in which Shutterfly is registered to do business.
Company Overview
Shutterfly is a photography company provides products and services to preserve their memories and sharing stories. It was founded in 1999, and is headquartered in Redwood City, California, USA, with a workforce of 10001+ employees. Its website is http://www.shutterflyinc.com.