Note: The job is a remote job and is open to candidates in USA. Ping Identity is a company dedicated to making digital experiences secure and seamless for users. They are seeking a Senior Director, Site Reliability Engineering to lead their Dedicated Tenant services organization, focusing on operational excellence and service delivery across multiple teams.
Responsibilities
- Lead a Dedicated Tenant Site Reliability Engineering organization spanning multiple teams and layers of leadership, with accountability for service delivery, operational excellence, and execution across complex initiatives
- Define and drive complex cross-functional programs with internal and external stakeholders, coordinating work across engineering and adjacent organizations to deliver business and customer outcomes
- Build, structure, and grow the organization to meet company objectives, including staffing plans, onboarding approaches, talent development, leadership coaching, and culture creation across multiple teams and organizational levels
- Set direction for how Dedicated Tenant services are delivered and operated, improving consistency, speed of decision making, and alignment across services and teams
- Establish and use organizational metrics to understand performance, identify trends, make trade-offs, and continuously improve reliability, productivity, and delivery outcomes
- Oversee the operational capabilities required to run large-scale production services, including infrastructure automation, observability, capacity planning, incident management, and analysis of complex system behavior and performance issues
- Partner closely with SRE, Security, Development, and other company functions to proactively manage dependencies, communicate release and operational activities, and improve the effectiveness of how services are delivered
- Drive the evolution of software delivery and operational strategies for your area, ensuring teams execute with strong release, deployment, and operations discipline that aligns with business objectives and organizational structure
Skills
- Significant experience leading a software-focused Site Reliability Engineering, cloud operations, or comparable engineering organization through multiple leaders and teams in a global environment
- Demonstrated success defining and executing complex initiatives with external stakeholders and coordinating programs across engineering and adjacent organizations
- Deep expertise in software delivery and operational strategy, including release, deployment, operations, dependency management, and organizational execution across multiple projects in parallel
- Strong experience operating high-volume or business-critical production services with an emphasis on reliability, scalability, observability, and automation
- Experience developing, maintaining, and administering modern infrastructure tooling with a strong emphasis on infrastructure as code and public cloud provisioning
- Experience with cloud-native and platform technologies such as Kubernetes, Git-based workflows, and modern observability and automation tooling
- Strong understanding of security design principles and the operational realities of infrastructure, networking, and failure modes in distributed systems
- Excellent communication, organizational leadership, and talent development skills, with the ability to mentor managers and directors while building a strong and effective culture
- Experience leading services or platforms that support customer-specific operational models, high-touch service delivery, or tightly coordinated cross-team execution
- Experience with infrastructure as code tools
- Familiarity with observability tooling
- Familiarity with DevOps automation and platform tooling
Benefits
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Company Overview
Company H1B Sponsorship