Note: The job is a remote job and is open to candidates in USA. Revenue.io is the Salesforce-native Revenue Orchestration Platform that helps high-performing sales teams win from first call to closed-won. They are seeking a Senior Implementation Consultant to autonomously lead large-scale, strategic Enterprise customer implementations of the Revenue.io platform into Salesforce-centric environments, ensuring successful project management and customer satisfaction.
Responsibilities
- Manage 5-7 highly strategic, enterprise implementations simultaneously
- Develop strategic, solutions-oriented custom project plans in collaboration with Sales, including actionable, value-centric success criteria, key milestones, deliverables, and timelines
- Drive and manage customer communications related to implementation across the implementation lifecycle
- Develop, curate, and manage issues and risks that can impact the success of the implementation
- Provide consultative insights on industry best practices related to sales productivity and optimization
- Design custom, solution-based implementation plans that address customer business challenges, using Revenue.io’s proprietary Value Realization Framework (VRF)
- Lead customers through technical configuration and customized training and enablement sessions
- Align success criteria to support a 'Quick Win' that shows value quickly
- Showcase reports, dashboards, and measurable KPIs for tracking continuous improvements and adoption across the wider business
- Provide best-in-class project management, platform expertise, and knowledge of customer goals and priorities
- Collaborate with the CSM, AE, and wider account team on implementation execution and task delegation
- Communicate key customer feature requests to the Product Team and strategically communicate execution expectations to the customer
- Identify and communicate upsell opportunities to CSM and AE
- Self-test and effectively troubleshoot technical issues of all complexities during implementation for both Salesforce and the Revenue.io platform
- Escalate customer issues via support channels with appropriate details
- Use relationship-building strategies to handle challenging customer conversations
- Be highly contributive to the development of Solution Playbooks including the identification of new solutions
- Be highly contributive to both identifying and executing on continuous improvement activities related to Implementations
Skills
- 5+ years of experience in implementation management, solutions, and/or a related role (e.g. professional services) in large, complex enterprises
- Extremely strong Salesforce acumen required, specifically in the areas of administration and configuration
- Demonstrable experience managing large, complex projects with multiple, cross-organization stakeholders
- Proven ability to manage multiple projects simultaneously while juggling challenging customer relationships
- Experience with designing and leading training/enablement activities
- Excellent communication and relationship-building skills
- Salesforce Admin Certification is highly desired
- Strong experience with change management approaches/methodologies a significant plus
- Experience with other in-industry companies (e.g., Salesloft, Gong, Groove) a significant plus
- Knowledge about telephony and computer telephony integration (CTI) in Salesforce is a bonus
Benefits
- Paid parental leave (after 1 year of service)
- Flexible time off (US only)
- Competitive salary and stock options
- Multiple medical plans to choose from including HSA and FSA
- Work from home flexibility
Company Overview