Note: The job is a remote job and is open to candidates in USA. Viceroy Hotels and Resorts is a leader in modern luxury hospitality, offering unique and immersive experiences. They are seeking a Senior Leisure Sales Manager for their Sun Valley resort, responsible for driving leisure revenue and market share through demand generation and strategic partnerships.
Responsibilities
- Direct accountability for leisure revenue production in assigned territories, with defined targets tied to pipeline, conversion, and bookings
- Actively create demand in priority markets, not simply managing existing accounts
- Develop and execute targeted strategies to penetrate key feeder markets, open new accounts, and drive incremental business
- Own the full lifecycle of sales activity: pre-planning, in-market execution, and structured post-visit follow-up with clear conversion tracking
- Maintain strong, visible relationships with top-producing accounts through proactive outreach, sales calls, and regular communication
- Produce accurate and timely reports of appointments, sales calls, and conversion results
- Respond to and proactively upsell Viceroy branded experiences and exclusive activations, owning the sales life cycle while collaborating with on property Reservations team & operations
- Design and execute highly targeted FAM programs with defined objectives, qualified participants, and post-stay conversion plans
- Leverage established relationships with top U.S. luxury advisors and agencies; this is critical for success in the role
- Translate property positioning into compelling narratives that drive engagement and conversion across all segments
- Develop and maintain knowledge of market trends, competition, and customers
- Understand the overall market, competitors’ strengths and weaknesses, economic trends, supply and demand, and know how to sell against them
- Work in full coordination with representation partners to ensure all market activity is aligned, visible, and drives measurable results
- Partner with Director of Sales & Marketing & Revenue Management to align leisure strategy with pricing, yield, and demand forecasts; identify need periods and develop targeted leisure promotions
- Work with Director of Sales & Marketing to manage luxury and leisure travel advisors, wholesale and tour operator partners, consortia and preferred partner programs, FIT and leisure group segments
- Operate independently in a lean environment, build structure where needed, and drive results without heavy reliance on on-property support
Skills
- 3-5 years of progressive hotel or resort sales experience, with a strong emphasis on luxury leisure segments
- Proven success managing luxury leisure, wholesale, and consortia accounts
- Deep network of U.S. luxury advisors and agencies
- Experience supporting resort or destination properties
- Ambitious, tenacious, and entrepreneurial, with a track record of building business in lean environments
- Ability to travel frequently between property and source markets as assigned
- Familiarity with CRM systems, sales analytics, and revenue management concepts
- Must be proficient in MS Windows (Excel, Word, Powerpoint, Outlook)
- Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Attend all hotel required meetings and trainings
- Maintain regular attendance in compliance with Viceroy Hotel Group, as required by scheduling, which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which include wearing nametags
- Comply with Viceroy Hotel Group and regulations to encourage safe and efficient hotel operations
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to maintain confidentiality of information
- Perform other duties as requested by management
- Ability to ski or snowboard is desired and will be an asset to this role
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