Note: The job is a remote job and is open to candidates in USA. Abacus Insights is transforming how data works for health plans, aiming to make healthcare data usable for better decision-making. The Senior Manager, Engineering will lead teams in DevOps, Infrastructure, and Release Engineering, ensuring the reliability and scalability of SaaS platforms while overseeing the end-to-end release lifecycle.
Responsibilities
- Lead, coach, and grow DevOps, Infrastructure, and Release Engineering teams across geographies
- Establish clear ownership and accountability across CI/CD, environments, and production readiness
- Conduct regular 1:1s, performance reviews, goal setting, and career development planning
- Hire, onboard, and retain senior DevOps and release engineering talent
- Foster a culture of operational ownership, blameless postmortems, and high availability
- Remove systemic blockers so teams can focus on building resilient delivery pipelines—not firefighting
- Own the release engineering strategy for a SaaS platform supporting frequent, reliable deployments
- Design and continuously improve CI/CD pipelines that support:
- Trunk‑based or hybrid branching strategies
- Automated testing gates (unit, integration, security, performance)
- Progressive delivery (feature flags, canaries, blue‑green deployments)
- Establish deployment standards, change classification, and risk levels across teams
- Reduce release toil, manual steps, and human error through automation
- Drive improvements in deployment frequency, change failure rate, and mean time to recovery (DORA metrics)
- Ensure consistent release processes across services, platforms, and cloud environment
- Proven experience implementing and operating observability for cloud‑based SaaS platforms, including metrics, logs, traces, and alerting
- Ability to integrate observability into CI/CD and release workflows to enable release confidence, faster incident detection, and reduced MTTR
- Provide technical leadership across AWS, Azure, and GCP environments
- Ensure infrastructure and delivery pipelines follow security, compliance, and cloud best practices
- Partner with Architecture and Security to enforce:
- Infrastructure as Code (Terraform, CloudFormation, ARM/Bicep)
- Secure-by-default deployments
- Policy-as-code and guardrails
- Influence architecture decisions to improve operability, scalability, and release safety
- Guide teams in designing systems that are observable, debuggable, and resilient
- Needs a leader who treats releases as a product, not a task queue
- Own production readiness standards and release go/no‑go criteria
- Ensure clear incident response processes, escalation paths, and on‑call readiness
- Lead post‑incident reviews with a focus on systemic fixes, not individual mistakes
- Partner with engineering teams to reduce operational load and deployment risk over time
- Partner deeply with Product, QE, Security, and Engineering leaders to align on release expectations
- Communicate risks, dependencies, and tradeoffs clearly to senior and executive stakeholders
- Represent DevOps and Release Engineering in customer, partner, and audit conversations as needed
Skills
- At least 8 years of experience in software engineering, DevOps, or infrastructure roles
- At least 5 years managing engineering managers and/or senior technical teams
- Prior hands‑on experience building and operating CI/CD pipelines for SaaS platforms
- Strong experience with AWS (primary), Azure, GCP
- Deep understanding of: Release engineering principles, CI/CD automation, Infrastructure as Code, DevOps and SRE best practices
- Experience supporting high‑availability, distributed systems in production
- Strong track record improving reliability, deployment safety, and operational maturity
- Excellent communication, decision‑making, and stakeholder management skills
- Must have hands on experience in these key tools and technologies (representative, not exhaustive list): CI/CD: GitHub Actions, GitLab CI, Jenkins, Azure DevOps; Infrastructure: Terraform, CloudFormation, ARM/Bicep; Containers & Orchestration: Docker, Kubernetes, Helm; Release & Governance: Feature flags (LaunchDarkly), change management automation; Observability: CloudWatch, Datadog, Prometheus, Grafana, OpenTelemetry; Security & Compliance: SAST/DAST tools, policy-as-code, secrets management
- You hold relentlessly high bar for release quality and operational safety
- You know when to slow down to move faster later
- You can say “no” to unsafe releases—and explain why with credibility
- You lead calmly during incidents and decisively after them
- You model accountability, empathy, and engineering excellence in equal measure
Benefits
- Unlimited paid time off – recharge when you need it
- Work from anywhere – flexibility to fit your life
- Comprehensive health coverage – multiple plan options to choose from
- Equity for every employee – share in our success
- Growth-focused environment – your development matters here
- Home office setup allowance – one-time support to get you started
- Monthly cell phone allowance – stay connected with ease
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