Note: The job is a remote job and is open to candidates in USA. Mission Lane is a purpose-driven fintech company focused on providing clear credit options for underserved populations. They are seeking a Senior Manager, Operations Risk Management to establish and oversee the first line of defense in customer operations, ensuring operational integrity and risk accountability.
Responsibilities
- Partner with process owners across each business area - new customer originations, customer servicing and operations, payments, and portfolio management to assess risk, build controls, and drive remediation. The goal is to meet each function where it is in its risk thinking and move it forward from there
- Own and Manage the incident management process - from identification through corrective action and closure, using customer complaints and operational reviews as early signals for emerging risk
- Create and deliver executive-level risk reporting that gives senior leadership a clear, prioritized picture of where the risk is and what's being done about it
- Build and lead the team
- Work across Legal, Risk, and Compliance to ensure First Line and Second Line accountability is clearly defined and consistently executed
Skills
- 5+ years in first line operations risk management at a bank or financial services company
- 5+ years of direct experience working in a customer operations function
- 5+ years as a people manager
- A track record of building first line risk programs from the ground up, including translating risk strategy into functional plans and earning buy-in from senior leaders and process owners
- Clear, credible communication skills at the executive level. You can take a complex risk landscape and give senior leadership a clear picture of what matters most and what's being done about it
- Willingness and ability to travel ~4–6 times a year for focused, multi-day team sessions (typically ~2–5 days per trip)
Benefits
- Participation in our annual incentive and equity programs
- Comprehensive benefits plan, which includes paid time off
- 401(k) match
- A monthly wellness stipend
- Health/dental/vision insurance options
- Disability coverage
- Paid parental leave
- Flexible spending account (for childcare and healthcare)
- Life insurance
- Remote-first work environment
Company Overview