Note: The job is a remote job and is open to candidates in USA. ServiceTitan is the leading software platform for the trades — powering the businesses that keep the world running. They are seeking a Senior Engineering Manager to build, lead, and manage a high-performing engineering team within their Platform & Infrastructure organization.
Responsibilities
- Hire, manage, and develop a team of software engineers — own their performance, processes, priorities, and long-term career goals
- Drive the execution of your team's quarterly roadmap: break down goals into clear, measurable milestones and deliver on time with high quality toward business outcomes
- Stay technically engaged — participate in design and code reviews, contribute to architecture decisions, and help engineers make sound technical tradeoffs
- Identify and drive organizational improvements through close partnership with other Engineering Managers, Directors, and cross-functional stakeholders
- Partner with product, SRE, security, and domain engineering teams to define platform contracts, close delivery gaps, and align on reliability, velocity, and cost goals
- Communicate effectively across the engineering and R&D organizations — translate technical complexity to non-technical audiences and represent your team's needs to leadership
- Build and improve the tooling, infrastructure, or reliability systems your team owns — ensuring observability, adoption, and impact are visible and measurable
- Own the toolchain, platform, or reliability strategy for your area from local development through production, and communicate that strategy clearly to the broader engineering organization
- Foster a culture of open communication, high ownership, and continuous improvement — where engineers feel invested in the team's success and empowered to take initiative
- SQL and database reliability across Azure SQL, PostgreSQL, Cosmos DB, MongoDB, Redis, and Kafka — including query performance, HA/DR, capacity planning, and replication
- A unified observability platform leveraging OpenTelemetry with end-to-end correlation from mobile through API, backend, and database layers
- Proactive monitoring, synthetic testing, SLO/SLI frameworks, and AI-assisted anomaly detection and debugging systems
- Cloud development environments, on-demand provisioning, high-fidelity mocking, and configuration management
- Build parallelization, remote caching, automated test-splitting, secure pipelines, and zero-downtime progressive rollouts
- An internal developer portal providing Golden Paths, automated service scaffolding, and centralized API/service catalogs
- DORA metrics, build telemetry, local-to-production feedback loops, test flakiness analysis, and infrastructure cost tracking
- Tools, libraries, and frameworks that improve development velocity, expand test coverage, and enable reliable automated coverage across functional, acceptance, performance, security, and disaster-readiness dimensions
- CI/CD tooling, version control integrations, and deployment pipeline strategy across the engineering organization
- Close partnership with feature engineering teams to identify and close technical gaps in our ability to deliver software at quality and at scale
Skills
- 6–8+ years of software engineering experience, including 3+ years managing small to medium-sized engineering teams responsible for development, platform tooling, or infrastructure
- Proven track record delivering high-quality software at scale — with strong ownership of team performance, processes, and long-term engineering goals
- Technical depth in one or more of: database reliability and distributed systems, CI/CD and build infrastructure, or internal developer platform tooling
- Hands-on technical engagement — comfort reviewing designs, reading code, and participating in architecture discussions; this is not a purely coordinative role
- Strong knowledge of public cloud platforms (Azure preferred), infrastructure tooling (Kubernetes, Docker), and DevOps practices (CI/CD pipelines, version control, deployment systems)
- Excellent cross-functional communication skills — you can align stakeholders, navigate competing priorities, and translate technical topics for non-technical audiences
- Ability to turn ambiguous strategy into sequenced roadmaps, clear ownership, and measurable outcomes
- B.S., M.S., or equivalent experience in Computer Science, Engineering, or a related technical field
- Experience with observability platforms (metrics, logs, tracing), performance engineering, or test automation frameworks is a strong plus depending on team alignment
Benefits
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
- We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Company Overview