Note: The job is a remote job and is open to candidates in USA. Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. As a Senior Platform Operations Engineer, you will design and deliver platform capabilities that enable application teams to deploy, manage, and scale their services, directly impacting developer experience and platform reliability.
Responsibilities
- Design, implement, and operate core platform services within Azure, including landing zone components, networking, and shared infrastructure
- Develop and maintain infrastructure as code (IaC) modules and automation to enable consistent, scalable deployments across environments
- Build and enhance CI/CD pipelines and deployment frameworks that support application teams in delivering software efficiently and reliably
- Create and maintain 'golden paths' that enable application teams to provision infrastructure and deploy services through self-service capabilities
- Collaborate with application engineering teams to onboard them to platform capabilities and improve overall developer experience
- Implement and maintain observability solutions to ensure visibility into platform performance, health, and usage
- Support escalation for platform and infrastructure-related issues, working closely with application teams to resolve complex problems
- Continuously monitor and optimize platform performance, reliability, and cost efficiency
- Mentor junior engineers and contribute to the development of platform standards, best practices, and documentation
- Collaborate with cross-functional teams including SRE, Security, and Engineering to align on platform capabilities and operational excellence
Skills
- Proven experience in cloud infrastructure, DevOps, or platform engineering roles with a strong focus on hands-on delivery and ownership
- Strong knowledge of cloud computing technologies, with experience in Microsoft Azure environments including networking, compute, and managed services
- Experience with infrastructure as code (IaC) tools such as Terraform or OpenTofu, including developing reusable modules and patterns
- Hands-on experience with CI/CD pipelines, automation frameworks, and deployment tooling
- Familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes/AKS)
- Solid understanding of observability practices, including monitoring, logging, and alerting (e.g., Azure Monitor, Application Insights)
- Strong understanding of networking, identity, and security best practices in cloud environments
- Experience mentoring engineers and contributing to a collaborative, high-performing team environment
- Excellent problem-solving skills and the ability to work effectively in a fast-paced, evolving environment
- Bachelor's degree in Computer Science, Engineering, or a related field; or equivalent practical experience
Benefits
- In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
Company Overview
Press Ganey is the leading partner to healthcare providers and health plans improving the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. It was founded in 1979, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is http://www.moreheadassociates.com.Company H1B Sponsorship
Press Ganey has a track record of offering H1B sponsorships, with 1 in 2026, 9 in 2025, 6 in 2024, 8 in 2023, 9 in 2022, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.