Note: The job is a remote job and is open to candidates in USA. CivicPlus is dedicated to improving local government services through innovative technology solutions. As a Senior Product Manager, you will own the strategy and roadmap for a product area, translating insights into prioritized investments that enhance usability and operational efficiency for local government clients.
Responsibilities
- Own and articulate the product vision, strategy, and roadmap for a defined product or major product area, ensuring alignment with company objectives, customer needs, and market opportunities
- Build, prioritize, and maintain a roadmap informed by customer discovery, Voice of Customer inputs, product usage data, business priorities, and technical feasibility
- Lead the end-to-end product lifecycle from discovery through delivery, launch, adoption, and ongoing iteration
- Translate customer and business needs into clear product requirements, user stories, acceptance criteria, and prioritized backlogs
- Partner closely with Engineering and Design to deliver high-quality, scalable solutions on time while balancing scope, risk, and dependencies
- Make informed trade-offs across features, AI innovation, technical investments, integrations, and operational improvements to maximize customer and business impact
- Ensure products meet security, accessibility, data privacy, and regulatory requirements applicable to local government clients
- Conduct ongoing customer discovery, market research, and validation through experimentation and analysis of qualitative and quantitative data before and after launch
- Serve as a trusted product advocate and advisor to customers, Sales, and internal stakeholders, including participation in customer meetings, demos, marketing events, and sales conversations as a product expert
- Lead go-to-market activities, including launch planning, enablement, and post-launch optimization, in partnership with Product Marketing and go-to-market teams
- Define, track, and analyze key product metrics related to adoption, engagement, retention, and business impact, using insights to drive continuous improvement
- Pioneer AI-powered solutions that solve customer problems and can be leveraged or adopted across the broader product portfolio
- Shape and influence the organization’s approach to AI capabilities by collaborating with engineering and product peers on strategy, feasibility, and best practices
- Leverage AI tools in day-to-day work to synthesize customer research, draft requirements and documentation, analyze product data, and summarize meetings more efficiently
- Identify and drive opportunities for meaningful product-to-product integrations and partnerships that increase portfolio value and customer outcomes
- Mentor and guide other product managers through collaboration, knowledge sharing, and informal coaching, modeling product management best practices
- Act as a senior individual contributor who can provide guidance and decision support when directors are unavailable
- Document product decisions, requirements, and outcomes to ensure transparency, alignment, and continuity across teams
- Communicate product strategy, progress, risks, and results regularly to leadership and cross-functional stakeholders
- Contribute to improving product management standards, processes, and tooling across the organization
- Other duties as assigned by leadership
Skills
- 5–8 years of experience in product management, preferably supporting SaaS or technology-driven products
- Proven experience owning a product roadmap and delivering outcomes across the full product lifecycle
- Experience working in agile product development environments
- Demonstrated track record of pioneering new capabilities or approaches that were adopted more broadly
- Strong ability to translate customer and business needs into clear requirements and prioritized roadmaps
- Comfort partnering closely with engineering teams and understanding technical concepts, architectures, trade-offs, and AI capabilities
- Proficiency using AI tools such as generative AI assistants, GPTs, or copilots to accelerate research, writing, analysis, and day-to-day product management work
- Experience using modern product and analytics tools such as Jira, Confluence, Jira Product Discovery, Figma, Pendo, or equivalent
- Strong analytical and problem-solving skills with a data-driven mindset
- Ability to think strategically at the portfolio level while managing execution details
- Ability to connect product decisions to customer outcomes and business results
- Experience leading go-to-market initiatives and product launches
- Excellent written and verbal communication skills with the ability to tailor messages to different audiences
- Proven ability to influence and align cross-functional stakeholders without formal authority
- Comfort presenting to customers, executives, and in sales contexts as a trusted product expert
- Demonstrated ability to mentor and guide other product managers
- High degree of autonomy and self-direction; able to identify problems and drive solutions independently
- Bachelor's degree in business, computer science, or a related field, or equivalent experience
- Experience in GovTech, enterprise SaaS, or complex, multi-stakeholder environments
- Demonstrated success with AI implementation, innovation programs, or emerging technologies
Benefits
- Comprehensive health insurance
- Dental insurance
- Vision insurance
- Flexible Time Off
- 401(k) plan
Company Overview