Note: The job is a remote job and is open to candidates in USA. PointClickCare is a leading health tech company focused on empowering providers to deliver exceptional care. The Senior Product Manager – Platform Services will contribute to the vision and strategy of foundational platform capabilities, define roadmaps, and drive the execution of APIs and shared services to deliver value for users and customers.
Responsibilities
- Understand company strategy and own the strategy and multi-year roadmap for your product areas, to achieve strategic outcomes and increase wallet share
- Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points
- Prioritize product investments and tradeoffs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment
- Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible
- Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases
- Understand the broader product portfolio and how solutions work together to create value for customers
- Participate in industry events, and lead customer and partner facing engagements as a product expert
- Understand competitive landscape
- Inspire, energize, and motivate cross-functional teams
Skills
- Bachelor's Degree in computer science, engineering, or a related technical field of study
- 5+ years of Software Product Management experience, with prior experience building platform services, shared APIs, or other developer-facing capabilities
- Strong technical foundation, including working knowledge of APIs, identity and access, and workflow orchestration
- Proven track record of managing products, innovation, and a general curiosity and drive for building great products
- Demonstrated fluency with modern AI tools such as Claude, and a habit of using them to bring efficiency and leverage to day-to-day product work — including research, analysis, writing, and stakeholder communication
- Strong written and oral communication skills with internal and external stakeholders
- Solid understanding of Agile practices is required and familiarity with Design Thinking is a plus
- Experience managing SaaS or PaaS products
- Experience working in healthcare technology is a plus
Benefits
- Benefits starting from Day 1
- Retirement Plan Matching (RRSP & 401K)
- Flexible Paid Time Off
- Lifestyle/Wellness Spending Account
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Learning Programs & Resources
- Employee Recognition … and more!
Company Overview
PointClickCare develops web-based products and services to help long-term care providers manage the complete lifecycle of resident care. It was founded in 1995, and is headquartered in Mississauga, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.pointclickcare.com.Company H1B Sponsorship
PointClickCare has a track record of offering H1B sponsorships, with 2 in 2026, 17 in 2025, 11 in 2024, 11 in 2023, 17 in 2022, 4 in 2021. Please note that this does not guarantee sponsorship for this specific role.