Note: The job is a remote job and is open to candidates in USA. 8x8 connects customers and teams globally, empowering CX leaders with performance and insights. They are seeking a Senior Sales Engineer to support their Commercial / Small Business team, responsible for technical presentations, customer satisfaction, and utilizing AI tools in the sales process.
Responsibilities
- Conduct technical presentations and demonstrations to showcase the value and capabilities of 8x8's products
- Provide industry, technical, and product knowledge to 8x8 partners and customers
- Develop and maintain an expert understanding of all 8x8 applications and products
- Assist in developing technical proposals and RFP responses to meet customer requirements
- Develop advanced system configurations to provide a customized demo experience
- Lead targeted discovery conversations to understand customer pain points, current state, and desired outcomes
- Use AI tools as part of daily workflow — discovery prep, demo customization, RFP drafting, follow-up summarization, research, competitive prep — to deliver more, faster, and at higher quality
- Work with internal teams to provide feedback on product enhancements and feature requests based on customer and partner input
- Document actions and follow-ups per Sales Engineering best practices (SE Notes, SE Sentiment, opportunity hygiene)
- Stay up-to-date with industry trends, competitive landscape, and the evolving AI tooling ecosystem
- Collaborate actively with the regional SE team — share what you learn (including AI workflows that worked) and contribute to a culture of mutual support
- Represent 8x8 at conferences, industry, and sales events when requested
Skills
- 3+ years of experience as a Sales Engineer, Solutions Consultant, or in a technical pre-sales role
- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent practical experience
- Demonstrable use of AI tools in current role — at minimum a general-purpose assistant (Claude, ChatGPT, Gemini, Copilot, or equivalent), with evidence of specific workflows where AI has changed how you work
- Strong verbal and written communication skills focused on needs analysis, positioning, business justification, and closing techniques
- Excellent presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences
- Action-oriented with strong personal initiative and learning velocity — comfortable picking up a new product domain quickly
- Coachable, collaborative, and team-oriented
- Willingness to travel up to 10% within the region for customer and partner engagements
- Direct CCaaS / CPaaS / CX industry experience is preferred but not required
- Familiarity with AI-enhanced sales tools (Gong, Chorus, Clari) is a plus
Benefits
- Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock.
- Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role.
- 8x8 participates in the E-Verify program.
- We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws.
Company Overview