Note: The job is a remote job and is open to candidates in USA. The National Basketball Association (NBA) is a global sports and media organization, and they are seeking a Senior Site Reliability Engineer (SRE) – Messaging & Collaboration to ensure the availability, performance, and reliability of their enterprise messaging and collaboration platforms. This role involves managing complex issues, leading incident responses, and providing high-touch support for the NBA Executive Leadership Team during critical operations.
Responsibilities
- Own reliability and operational excellence for messaging and collaboration platforms
- Serve as a senior escalation point for complex issues across Proofpoint, Exchange, Outlook, SMTP, and various collaboration services
- Lead incident response, service restoration, and root cause analysis in high‑pressure, real‑time scenarios
- Design and operate highly available, secure, and compliant messaging architectures
- Automate operations using PowerShell and Microsoft Graph
- Administer and support Slack and Microsoft Teams, including tenant/workspace configuration and escalations
- Provide white‑glove, high‑touch support for the NBA Executive Leadership Team, requiring professionalism, discretion, and urgency
- Partner with Security, Legal, and Audit teams on compliance, retention, and eDiscovery
- Participate in a formal rotating on‑call schedule
- Provide after‑hours, weekend, and holiday support
- Deliver heightened on‑call coverage during live NBA games, playoffs, drafts, and major league events
- Respond rapidly to incidents impacting game operations, executive leadership, or league‑wide communications
- Comfortable operating in high‑stakes, zero‑tolerance downtime environments where rapid resolution is essential
Skills
- A bachelor's degree in computer science or related technical field
- 10+ years of experience in enterprise messaging, infrastructure, or reliability engineering
- Deep expertise in Microsoft Exchange Online / M365 and hybrid messaging environments
- Strong experience with email security (DMARC, DKIM, SPF, ARC; Proofpoint a plus)
- Advanced PowerShell automation skills
- Experience supporting Slack enterprise environments
- Proven ability to support executives and business‑critical operations with urgency and precision
- Calm, decisive, and effective during live incidents and high‑visibility NBA events
- Participate in a formal rotating on‑call schedule
- Provide after‑hours, weekend, and holiday support
- Deliver heightened on‑call coverage during live NBA games, playoffs, drafts, and major league events
- Respond rapidly to incidents impacting game operations, executive leadership, or league‑wide communications
- Comfortable operating in high‑stakes, zero‑tolerance downtime environments where rapid resolution is essential
Benefits
- Medical
- Dental
- Vision
- Life/AD&D insurance
- Short- and long-term disability
- Fertility and family-forming assistance
- Wellbeing allowance
- Educational assistance
- Mental health coaching/therapy
- Tax advantaged accounts such as HSA and healthcare/dependent care FSAs
- A 401(k) retirement plan
- Time off benefits that include vacation, sick time, and personal days
Company Overview
The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball. It was founded in 1989, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.nba.com.Company H1B Sponsorship
National Basketball Association (NBA) has a track record of offering H1B sponsorships, with 2 in 2025. Please note that this does not guarantee sponsorship for this specific role.