Note: The job is a remote job and is open to candidates in USA. RTX is the world's largest aerospace and defense company, dedicated to solving complex problems through innovation. They are seeking a ServiceNow Product Manager for HR Service Delivery (HRSD) – Lifecycle Events to oversee the strategic ownership and delivery of onboarding, offboarding, and employee transition capabilities within the organization.
Responsibilities
- Own and articulate the product vision and strategy for ServiceNow HRSD Lifecycle Events
- Conduct market research, platform benchmarking, and trend analysis to identify best practices and new capabilities in employee lifecycle automation
- Define and maintain a multi‑year product roadmap aligned to enterprise HR priorities, compliance requirements, and the broader ServiceNow platform strategy
- Establish and enforce product governance, including intake standards, prioritization frameworks, lifecycle management, and value realization metrics
- Serve as the primary executive-facing point of contact for the end-to-end employee transition experience delivered through ServiceNow
- Build and sustain trusted partnerships with HR business leaders, COEs, IT, Security, and cross-functional teams
- Lead strategic discovery sessions to identify opportunities for automation, standardization, user experience improvement, and risk reduction within onboarding and offboarding processes
- Act as a thought partner on ServiceNow HRSD Lifecycle capabilities and best practices, guiding leaders toward the right investments
- Lead demand management, ensuring transparent and outcome‑driven prioritization across global HR stakeholders
- Balance strategic initiatives, compliance mandates, operational priorities, and platform health
- Define and track product success metrics including cycle‑time improvement, automation effectiveness, adoption, and user satisfaction
- Deliver regular reporting on outcomes, risks, value delivered, and roadmap progress to senior leadership
- Translate product strategy into epics, features, and a prioritized product backlog for HRSD Lifecycle Events
- Define feature-level functional requirements, employee journey flows, business rules, and service design in partnership with architects and platform engineering
- Lead backlog refinement to ensure user stories are well defined, estimated, and sequenced for development
- Maintain clear and high‑quality documentation to support development, testing, support teams, and ongoing operations
- Stay current on ServiceNow HRSD and Lifecycle Events capabilities, releases, roadmaps, and best practices
- Identify opportunities to simplify, standardize, or retire legacy onboarding/offboarding workflows and customizations
- Promote intuitive, employee-centered design across all transition experiences
- Ensure all solutions align to platform standards, architectural principles, and long-term scalability
- Perform hands‑on business analysis, translating HR business needs into story‑level functional and technical requirements with clear acceptance criteria
- Partner closely with developers throughout story development, providing clarification and iterative solution design support
- Lead or coordinate functional testing, test case management, and defect triage specific to transition workflows and Lifecycle Events automation
- Coordinate and support User Acceptance Testing (UAT) with HR, IT, and cross-functional stakeholders
- Oversee story implementation, release readiness, and post‑deployment validation
- Provide light project oversight, managing risks, dependencies, timelines, and cross‑team coordination
Skills
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) and a minimum of 10 years prior relevant experience, including 5 as a Product Manager
- Hands-on experience with ServiceNow HR Service Delivery, preferably including Lifecycle Events
- Strong understanding of product management practices, including roadmap planning, prioritization, and value measurement
- Proven ability to perform business analysis, write high‑quality requirements, and support delivery teams
- Experience working in Agile or hybrid delivery models
- Excellent communication and stakeholder management skills
- ServiceNow certifications (CSA, CIS, or domain-specific certifications)
- Experience in large, highly regulated, or global organizations
- Experience with ServiceNow platform
- Experience partnering with system integrators or managed service providers
- Experience or certification with Agile or Scaled Agile Framework
Benefits
- Compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs
- Parental (including paternal) leave
- Flexible work schedules
- Achievement awards
- Educational assistance
- Child/adult backup
- Medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays
- Annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement
Company Overview
RTX operates as an aerospace and defense company as it solves the hardest problems in aerospace and defense. It was founded in 2020, and is headquartered in Arlington, Virginia, USA, with a workforce of 10001+ employees. Its website is http://rtx.com/.