Note: The job is a remote job and is open to candidates in USA. BigPanda is a fast-growing company that enables Tech Ops teams to keep the digital economy running. They are looking for a Solutions Architect to assist enterprise customers in their AIOps journey by configuring the BigPanda platform, supporting workflow design, and helping customers modernize their IT operations.
Responsibilities
- Support the delivery of AIOps implementation projects — including platform configuration, integration setup, and production go-lives — with guidance from senior architects and technical leads
- Contribute to workflow design and architecture documentation, including integration diagrams, best practice guides, and configuration playbooks for customers in NOC/ITOps, SRE, and ITSM environments
- Participate in customer-facing sessions with technical stakeholders and, as you grow in the role, engage in consultative working sessions with team leads and mid-level managers to connect platform adoption to measurable operational outcomes
- Help customers build toward AI readiness — supporting data quality reviews, event schema cleanup, and process improvements that enable BigPanda's AI features to deliver consistent value
- Develop reports and dashboards that translate platform data into operational insights, helping customers connect BigPanda's impact to their key metrics and business outcomes
- Partner with Account Executives and Customer Success Managers to support adoption milestones and surface expansion opportunities
- Contribute to internal SA resources — documenting learnings, refining runbooks, and sharing reusable patterns with teammates as you develop your own delivery expertise
- Work with Product, R&D, and Customer Support to surface implementation feedback and help resolve customer-specific technical issues
Skills
- Support the delivery of AIOps implementation projects — including platform configuration, integration setup, and production go-lives — with guidance from senior architects and technical leads
- Contribute to workflow design and architecture documentation, including integration diagrams, best practice guides, and configuration playbooks for customers in NOC/ITOps, SRE, and ITSM environments
- Participate in customer-facing sessions with technical stakeholders and, as you grow in the role, engage in consultative working sessions with team leads and mid-level managers to connect platform adoption to measurable operational outcomes
- Help customers build toward AI readiness — supporting data quality reviews, event schema cleanup, and process improvements that enable BigPanda's AI features to deliver consistent value
- Develop reports and dashboards that translate platform data into operational insights, helping customers connect BigPanda's impact to their key metrics and business outcomes
- Partner with Account Executives and Customer Success Managers to support adoption milestones and surface expansion opportunities
- Contribute to internal SA resources — documenting learnings, refining runbooks, and sharing reusable patterns with teammates as you develop your own delivery expertise
- Work with Product, R&D, and Customer Support to surface implementation feedback and help resolve customer-specific technical issues
- Exposure to AIOps concepts or platforms
- Familiarity with the AWS ecosystem
- Experience working with Fortune 500 or enterprise accounts
- ITIL certification or equivalent
Benefits
- Comprehensive health benefits
- Parental leave
- Competitive equity
- Remote-first environment
- Unlimited PTO
- Twelve (12) paid holidays throughout the year
- #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- Dog friendly office
- Lunches provided in office
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
Company Overview
BigPanda is a software development firm that offers IT Ops, NOC, and DevOps teams to detect, investigate, and resolve IT incidents. It was founded in 2012, and is headquartered in Redwood City, California, USA, with a workforce of 201-500 employees. Its website is https://www.bigpanda.io.