Note: The job is a remote job and is open to candidates in USA. Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Solutions Consultant (Channel Partner) is responsible for scaling Avaya's pre-sales capability through the channel network, acting as a technical authority and enabling partners to independently identify and initiate opportunities.
Responsibilities
- Design, deliver, and govern technical enablement and certification programs for assigned Avaya channel partners (typically 3 to 8 partners)
- Operate in shared accountability with assigned CAMs, participating in partner business reviews (QBRs) and identifying enablement gaps that create pipeline risk
- Track partner certification progress against defined Infinity readiness tiers and report metrics to CAM and SC leadership
- Serve as the authoritative technical resource for partner-generated pre-sales questions across the Avaya platform portfolio, maintaining strict SLAs for technical inquiries
- Create, curate, and distribute partner-facing technical artifacts (solution briefs, architecture diagrams, competitive guides), adapting Named Account assets for partner consumption
- Provide architectural design guidance to partner technical staff on cloud infrastructure, standard enterprise integration patterns (e.g., CRM, WFM routing), and premise-to-cloud hybrid deployment best practices
- Own the configuration, governance, and version currency of partner-accessible sandbox and demo environments, directly managing tenant provisioning and release-cycle maintenance in coordination with Cloud Operations
- Act as the authoritative technical filter between the partner ecosystem and the internal SSC overlay, actively triaging inquiries, troubleshooting lab access protocols, and ensuring all escalated deals are comprehensively scoped
- Apply MEDDPICC criteria to partner-sourced pipeline to ensure the internal SSC overlay receives only qualified, well-scoped engagements. Maintain strict pipeline discipline and provide feedback on declined opportunities
- Support strategically significant partner-led client presentations as a technical backstop, ensuring Avaya's position is accurately represented
- Coach partner sales engineers on value proposition framing, discovery methodologies, and Avaya Infinity differentiation
- Operate exclusively in the pre-sales and strategic technical domain. This role is structurally separated from post-sales ticket resolution, implementation delivery, and break-fix support
Skills
- 8 - 10 Years of Experience
- Bachelor degree or equivalent experience in Engineering or Computer Science
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
- Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys
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