Note: The job is a remote job and is open to candidates in USA. U-Haul is seeking dedicated, energized professionals to work remotely who handle back-to-back inbound calls in both Spanish and English. The Spanish Bilingual Customer Service Agent will craft acceptable solutions to address customer needs and ensure a positive journey with U-Haul Company.
Responsibilities
- Handle back-to-back inbound calls in both Spanish and English
- Crafting acceptable solutions to address Customer’s needs
- Engage with customers in a friendly, approachable manner
- Support a positive environment for customer interactions
- Maintain a deep understanding of our products and services to offer tailored solutions
- Anticipate customer needs and offer proactive service
- Show empathy and understanding when assisting with customer concerns
- Maintain composure in challenging situations, providing thoughtful and helpful solutions
- Navigate multiple software applications and systems with speed and accuracy
- Employ quick problem-solving skills to provide efficient solutions
- Possess a normal typing speed, ensuring accurate data entry
- Strong spelling and grammar skills for professional written communication
Skills
- Fluency in both Spanish and English
- Friendly and Caring Tone
- Knowledgeable Care for Various Customer Needs
- Ability to Display Empathy in Adverse Environments
- Efficiency in Navigation
- Typing and Language Skills
- Must be able to commit to and work 40 hours per week between 4:00 AM – 9:00 PM, Arizona time
- Must be able to work at least one 8-hour shift on a weekend day per week
- Availability to work on holidays is required
- All work duties must be performed from your home address in a private, quiet workspace
- Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment
- A personal home computer, headset, webcam and internet service that meets the technical requirements
- Computer Specifications: Operating System: Windows 11, RAM: 16GB minimum (32GB recommended), Processor: CPU benchmark score of 6,000 minimum (10,000 recommended), Storage: SSD with at least 5GB free space
- Additional Hardware: Webcam (external or built-in), USB headset (wired)
- Internet Speeds: Ping: under 100, Download: 50MB minimum (100MB recommended), Upload: 5MB minimum (10MB recommended)
- The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking back-to-back phone calls using a wired headset
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Life insurance
- Paid Time Off program with paid holidays
- Various wellness programs
- Career path planning and continued education assists employees with their professional goals
- Our paid, comprehensive, two-week education program
- Instructor-led class discussion, role-play, games, simulations, videos, and e-learning modules through U-Haul University
- Instructors have all been on the front-line; therefore, relate and will help support and prepare you as you begin to perform your job duties
- Video conferencing is required and is our primary method of communication
- Additional work from home requirements apply and will be reviewed during the application process
Company Overview