Note: The job is a remote job and is open to candidates in USA. Connection has a fantastic opportunity for a Senior Level 3 Network Technician, offering support for enterprise network infrastructure aboard cruise ships. The role involves providing Level 3 support, managing virtualization and server infrastructure, and ensuring operational continuity during shipboard environment migrations.
Responsibilities
- Provide Level 3 support for complex network, server, virtualization, and infrastructure issues
- Support VMware-to-Hyper-V migration initiatives utilizing Veeam technologies
- Install, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environments
- Administer Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group Policy
- Support Hyper-V and VMware virtualization platforms
- Troubleshoot network performance, connectivity, server, and infrastructure issues
- Support onboard data center operations including rack-and-stack activities, cabling, hardware upgrades, and equipment replacement
- Execute maintenance activities and infrastructure upgrades with minimal operational impact
- Maintain technical documentation, procedures, and system configurations
- Coordinate with remote engineering teams and client stakeholders
- Serve as the lead onsite technical representative for Connection
Skills
- 7+ years of experience supporting enterprise network and infrastructure environments
- Proven experience providing Level 3 network and systems support
- Strong hands-on expertise with: Cisco networking technologies (routing, switching, wireless, firewalls), Microsoft Windows Server, Hyper-V virtualization, VMware vSphere environments, Active Directory and enterprise infrastructure services
- Advanced troubleshooting and problem-solving skills in network and data center environments
- Ability to work independently with limited onsite supervision
- Experience supporting production environments with high availability requirements
- Excellent verbal and written communication skills
- Strong customer service mindset and ability to build positive client relationships
- Applicants must have a Valid U.S Passport
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
- Microsoft Certified: Windows Server Hybrid Administrator Associate
- CompTIA Server+
- Cisco CCNA or CCNP
- Veeam Certified Engineer (VMCE)
- VMware Certified Professional (VCP)
Company Overview
As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation. It was founded in 1982, and is headquartered in Merrimack, New Hampshire, USA, with a workforce of 1001-5000 employees. Its website is http://www.pcconnection.com.