Note: The job is a remote job and is open to candidates in USA. Lumen Technologies is a trusted network provider for the AI-powered world, enabling secure connectivity across various workloads. They are seeking a Senior Lead Site Reliability Engineer to ensure the reliability and performance optimization of their systems, with a focus on AWS infrastructure and AI-assisted engineering practices.
Responsibilities
- Help define and improve the processes and best practices for incident management within the customer facing applications
- Implement AI systems and automations to assist during ongoing outages and triage potential ones. You will work with the development teams to ensure that they have all the data normally needed during an outage at their fingertips including preliminary analysis by AI
- Design and implement improved SRE processes to handle incidents. From proactive analysis, faster response, automatic remediation, AI guided analysis, partially automatic root cause analysis
- Monitor system performance and proactively identify bottlenecks or degradation using AI-driven observability and anomaly detection tools
- Implement tuning strategies across application layers, databases, and infrastructure
- Drive initiatives to improve latency, throughput, and resource utilization
- Deploy improved alerting for Lumen Connect in depth, focusing on outside in but including early indicators for fulfilment and other areas. Combining traditional monitoring with AI-based anomaly detection and noise reduction
- Proactively monitor the errors and performance on Lumen Connect. Implement rules to detect deviations, implement improvements together with the teams
- Design and maintain dashboards, alerts, and metrics using tools like Datadog, AppInsights, CloudWatch, or similar
- Develop and maintain automation scripts and tools for deployment, scaling, and recovery, leveraging AI-assisted code generation and validation tools
- Use Terraform, or similar IaC tools to manage AWS resources
- Perform an in-depth analysis of the overall system and its dependencies, implementing techniques to increase the global availability, reduce the reliance on unstable dependencies and guide ecosystem improvements
- Champion SRE principles such as SLIs, SLOs, and error budgets
- Advocate for resilient architecture and fault-tolerant design patterns, incorporating AI-assisted design reviews and architecture evaluation
- Help define and improve better SRE processes and lead significant improvements in reliability for the Lumen Connect platform
- Work closely with software engineers, DevOps, and product teams to align reliability goals
- Document processes, runbooks, and best practices for knowledge sharing
- Provide mentorship and guidance on reliability and operational excellence
Skills
- 10+ years overall professional experience in SRE, DevOps, or infrastructure engineering roles
- Experience with Terraform, or similar IaC tools to manage Cloud resources
- Proficiency in scripting languages (Python, Bash, etc.) and automation frameworks
- Experience with CI/CD pipelines and tools like GitHub Actions, Jenkins or GitLab CI
- Solid understanding of monitoring and logging tools (e.g., CloudWatch, ELK, Datadog)
- Familiarity with containerization and orchestration (Docker, Kubernetes)
- Excellent AI and problem-solving skills, and a proactive mindset
- Experience in AWS services (EC2, CloudFront, EKS, RDS, S3, etc.)
- Certifications in AWS or related technologies are a plus
- Experience of application development using Java Microservices and Spring Boot framework
- Experience with Agile/SCRUM Methodologies and development practices
Benefits
- Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
- We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
- Background screening, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.
- Equal Employment Opportunities regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.
- Privacy Notice commitment to protecting the privacy and security of personal information collected during the recruitment and hiring process.
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