Note: The job is a remote job and is open to candidates in USA. ecoATM Gazelle is a technology company focused on device re-commerce, aiming to reduce e-waste through innovative kiosks. They are seeking a Staff Product Manager to lead the hardware platform for their kiosks, ensuring product quality and reliability while collaborating with engineering and manufacturing partners.
Responsibilities
- Own the product requirements and specification for the next-gen kiosk, grounded in customer, operational, and business needs. This includes ensuring our direction is guided through consumer testing and substantiation
- Work closely with Hardware engineering and PMO to drive the design and manufacturing partner through a gated development process (concept → EVT → DVT → PVT → mass production), with clear exit criteria at each gate
- Own the reliability loop: partner with operations to source and interpret field-failure data, attribute root cause to design where it belongs, and partner with hardware engineering to define and validate the fix — then carry those learnings forward into the next-gen design
- Set firmware requirements with engineering — especially diagnostics/telemetry and over-the-air updateability, so we can improve the fleet without a field visit
- Define and monitor quality metrics; make build-vs-modify and make-vs-buy calls with data
- Partner with software, ensuring problems are articulated with data and justify the investment in requested experience changes to the existing fleet
- Be a master of saying no, with clear articulation and data that backs the reasoning
- Travel to the field, the design firm, and the manufacturing site as the program requires
Skills
- 8+ years of product management, including ownership of physical or hardware products
- Has personally taken a hardware product from concept through mass production, including the EVT/DVT/PVT validation gates
- Experience working client-side with external industrial-design firms and/or contract manufacturers — owning the relationship and the requirements
- Comfortable across mechanical, electrical, and embedded/firmware domains; experience owning firmware requirements and a hardware/software interface makes you more interesting
- Strong commercial and analytical judgment — can build a cost/reliability business case and defend a tradeoff with data
- Experience with connected or field-deployed hardware (IoT, kiosks, vending, robotics, EV charging, ATMs) is a plus
Benefits
- This position may also be eligible for short-term and long-term incentives based on individual and company performance.
- Base pay offered may vary depending on job-related knowledge, skills, and experience.
- Learn more about ecoATM benefits here.
Company Overview