Note: The job is a remote job and is open to candidates in USA. Campspot is a company that focuses on enhancing the camping experience for everyone. They are seeking a Strategic Accounts Manager who will be responsible for managing high-value park relationships, ensuring revenue retention and growth, and collaborating cross-functionally to maximize account value.
Responsibilities
- Own Net Revenue Retention (NRR) across your strategic book
- Proactively identify and close expansion opportunities: Booking Fee adoption, new product upsells, and new property additions within existing groups
- Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews tied to each park's specific revenue and operational goals
- Build and execute account growth plans for your highest-value relationships
- Serve as the primary point of contact for strategic customers — multi-park groups and high-value individual properties
- Meet monthly SLA cadence: meaningful conversations and QBRs
- Travel monthly to meet key customers in person, building the kind of trust that doesn't happen over Zoom
- Develop and maintain strong relationships with multiple stakeholders at each account
- Partner with Implementation when strategic accounts bring on new properties, coordinating handoffs and ensuring smooth go-lives
- Participate in post-live early success calls to confirm users are set up correctly and adoption is on track
- Monitor account health signals in HubSpot: usage trends, SLA adherence, NPS, churn risk indicators
- Prepare and present data-driven account performance reports for customers and internal stakeholders
- Use platform data to proactively surface insights, risks, and growth opportunities before customers ask
- Collaborate with Support, Implementation, and Product to resolve customer issues quickly and advocate for features that matter to your accounts
- Partner with the Partnerships & Business Development team on high-visibility strategic accounts as needed
Skills
- 3+ years in an Account Management, Customer Success, or Account Executive role with clear ownership of revenue outcomes (retention, expansion, or quota)
- Demonstrated experience managing a tiered book of business — you've prioritized high-touch vs. lower-touch accounts and can explain how
- Track record of driving expansion revenue through upsell, cross-sell, or new product adoption — not just renewing what's already there
- Proficiency in HubSpot or a comparable CRM; you use it to manage activity, track health, and pull meaningful reports
- Strong QBR and executive communication skills — you've run data-driven business reviews with business owners or senior leaders
- Willingness and ability to travel monthly for in-person customer meetings
- Self-starter who operates with urgency and builds structure in ambiguous environments
- Experience in outdoor hospitality, campground management, or adjacent industries (hospitality tech, leisure, venue management)
- Vertical SaaS background — you understand long onboarding cycles, high switching costs, and owner-operator dynamics
- Familiarity with seasonal business models and the revenue patterns that come with them
Benefits
- Bonus eligible - quarterly bonus up to 25% of base salary
- Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates
- 401(k) plan with employer match
- Flexible time off - use it as you need it
- Employee camping credit to encourage getting outdoors and experiencing our product!
Company Overview