Note: The job is a remote job and is open to candidates in USA. Sisense is looking for an experienced Technical Account Manager (TAM) to serve as a trusted advisor for their Enterprise customers. The role involves leading technical strategy for complex analytics implementation projects and ensuring successful project deliveries by guiding customers through technical decisions.
Responsibilities
- You will have a deep understanding of the Sisense technology and how Sisense customers can leverage our product to provide real value
- You will start interacting with Sisense customers and getting to know their challenges
- You will begin building dashboards and data models, configuring the product to ensure you have a foundational understanding of the technology
- You will understand internal interactions, processes and tools required to be an effective TAM
- You will continue your shadowing sessions with customers and may begin contributing as a complementary TAM on accounts
- You will handle customer’s requests/tickets independently and begin leading engagements with close guidance
- You’ll be exposed to a wider range of Sisense use cases
- You’ll learn about your team’s customer base and begin meeting the people
- By 60 days, you will have a well-rounded understanding of the Sisense customers and how they are leveraging our product
- You’ll own technical relationships with our elite customers
- You will lead and guide customers to successful, stable and scalable solutions based on Sisense’s implementation best practices
- You will partner with CS, Product, Engineering, Sales and our Support to offer the best advice to the customer
Skills
- 3-5 years of experience in a technical, customer facing role
- You've assisted or led complex technical software implementations or managed services, ideally in the cloud, data warehouse, and/or business intelligence space
- You worked on the front lines with customers on a daily basis
- You've troubleshooted technical issues with a customer on web meetings
- You have an analytical mind and hands on experience with data tools like those in Business Intelligence, Database Management, Analytics, or Integration
- You've created and delivered customized technical presentations and demonstrations to technical and non-technical audiences of all levels from stakeholders to executive sponsors
- Familiar with analytics data modeling strategies and concepts
- Proficient in SQL
- Experience as a data modeler with analytical tools such as Sisense, Tableau, PowerBi etc
- Proficiency in Linux
- Comfortable with programming languages such as Python, Javascript, Java, C++, GO, etc. We primarily use JavaScript or Python
- Experience with REST APIs
- You are intellectually curious. If you don't know the answer, you'll get it!
- For roles in the US, Applicants must be authorized to work in the US as we are unable to provide employer sponsorship at this time
- Knowledge of Kubernetes and Docker
- React, Next.js, Vue.js or any popular JavaScript frameworks
- Hands-on experience with embedding software into another application
- SSO methods such as SAML 2.0, OpenID Connect and JWT
Benefits
- A bonus, equity, commissions, and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered.
- This position may be considered a promotional opportunity.
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