Note: The job is a remote job and is open to candidates in USA. Fluke Corporation is a global leader in creating software and technology solutions. They are seeking a Customer Support Specialist to provide frontline support for their reliability software, assisting customers with inquiries and troubleshooting issues while contributing to a collaborative team environment.
Responsibilities
- Provide frontline support for Fluke Reliability software in a Microsoft and web‑based environment
- Respond to customer inquiries via phone, email, chat, and web meetings
- Diagnose, troubleshoot, and clearly explain solutions to software‑related issues
- Balance multiple tasks during live customer interactions, including researching issues and documenting cases accurately
- Collaborate closely with teammates to deliver a consistent, high‑quality support experience
- Contribute to customer‑facing documentation and knowledge base articles
- Participate in software testing and feedback to help ensure new releases are ready for customers
- Advocate for the customer by understanding issues from their perspective and guiding them through the support process with empathy and clarity
Skills
- Ability to communicate clearly and professionally in English (written and verbal)
- Strong problem‑solving and analytical skills
- Comfort learning and explaining technical concepts to a non‑technical audience
- Ability to work independently while collaborating effectively within a team
- Strong organizational skills and ability to work in a fast‑paced environment
- Bachelor's degree (or equivalent practical experience)
- Customer service or technical support experience
- Mechanical aptitude or interest in industrial or reliability‑focused software
- Database knowledge or experience
- Spanish language skills
Benefits
- Hands‑on training and deep exposure to industry‑leading reliability software
- Clear career development paths and internal mobility opportunities
- Supportive, team‑oriented culture that values learning and knowledge sharing
- Opportunity to work with customers across a wide range of industries
- Competitive compensation and benefits package
- A workplace committed to inclusion, respect, and equal opportunity for all employees
Company Overview
Fluke Corporation, a wholly owned subsidiary of Fortive Corporation (NYSE: FTV), is the world leader in the manufacture, distribution and service of electronic test tools and software. It was founded in 1948, and is headquartered in Everett, WA, US, with a workforce of 1001-5000 employees. Its website is https://www.fluke.com/en-us/.