[Remote] Technical Implementation Specialist

Note: The job is a remote job and is open to candidates in USA. GoCanvas specializes in digital fieldworker collaboration and compliance, and they are seeking a Technical Implementation Specialist to drive the successful end-to-end implementation of their solutions for customers. This role involves leading each implementation journey, facilitating communication, managing expectations, and ensuring customers realize measurable value from the platform.

Responsibilities

• Lead end-to-end implementations for GoCanvas customers: from kickoff through go-live, ensuring successful adoption of GoCanvas solutions
• Drive early and measurable customer value. Quickly establish initial value for new customers by aligning GoCanvas capabilities with customer goals, understanding current processes, and solving key business pain points
• Facilitate proactive and transparent communication. Maintain clear, consistent communication with customers and internal stakeholders; set realistic mutual deadlines, proactively identify risks, and ensure expectations are managed effectively
• Lead customer meetings and training sessions. Conduct kickoff and enablement sessions to keep customers informed, engaged, and confident in implementing their solutions
• Coordinate implementation progress and accountability. Monitor implementation milestones, manage timelines and deliverables using internal tools,, and ensure both GoCanvas and the customer remain accountable to next steps
• Identify challenges that could impact implementation, such as technical software issues, resource shortages, misaligned expectations, poorly defined scope, or inaccurate scope, and work with leadership to develop and execute effective resolution strategies
• Contribute to continuous improvement. Offer feedback, share lessons learned, and identify efficiencies that enhance implementation quality, team collaboration, and customer satisfaction
• Collaborate cross-functionally for success. Partner with peers, leadership, and internal teams to align on customer outcomes, share insights, and implement effective resolution or improvement strategies

Skills

• 1-3+ years of experience in onboarding, implementation, customer success, or project management, specifically in a tech-driven environment
• Moderate understanding of, and experience with, GoCanvas products, common industry use cases and workflows
• Proven experience in customer implementation roles, preferably within the SaaS industry
• Strong project management skills, ability to manage multiple tasks and deadlines at the same time
• Clear communication and presentation skills, capable of conveying ideas in a clear and impactful manner, with a customer-centric mindset
• Strong proactive problem-solving skills, with the ability to brainstorm and execute on risk-mitigating strategies during implementation
• Strong interpersonal skills for building relationships with clients, team members, and cross-functional partners (sales, account management, solutions)
• Proficiency in using tools and platforms such as Rocketlane, Salesforce, and ChurnZero for implementation management
• Adaptable and comfortable with change in a fast-paced dynamic environment

Benefits

• Health insurance (medical, dental & vision)
• Life insurance
• 401(k)
• Paid time off

Company Overview